FOUR POINTS BY SHERATON PHILADELPHIA CITY CENTER, Philadelphia, Manager

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OpinionWell
Rank

48th

Out of 177

FOUR POINTS BY SHERATON PHILADELPHIA CITY CENTER	Average Price: $188 Check Rates

Hotel Class:

1201 RACE STREET

Philadelphia, 19107 View map

3-Star Hotel Rank: 28 of 57
Average review rating: 3.58

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (22) , Travelocity (3) , TripAdvisor (110)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 17 comments.

80% wrote positive comments about manager

The following words were used in comments with Manager:
helpful (3) hotel (6) maintenance (2) management (19) night (2)

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1. Stephen the Manager is very helpful and knows the city well.

"Great Place, Great Staff " Read full review on TripAdvisor 11/12/2011 Vote

2. The staff is very friendly and helpful especially General Manager Stephen went above and beyond to make our stay memorable.

"Great Stay! " Read full review on TripAdvisor 11/7/2011 Vote

3. I do not blame the manager or maintenance worker who helped me that night, but I do blame upper management who do not have contingency plans in place to deal with these and similar situations.

"Don't Stay - Bed Bugs " Read full review on TripAdvisor 10/21/2011 Vote

4. Roy, the front office manager, is so courteous, and committed to guests' comfort , we did not want to leave.

"Wondeful hotel and we cannot wait to return " Read full review on TripAdvisor 8/9/2011 Vote

5. The manager refunded the room for the night (not the parking) and offered 'free' breakfast.

"Don't Stay - Bed Bugs " Read full review on TripAdvisor 10/21/2011 Vote

6. The manager stated they would move me to 304.

"Don't Stay - Bed Bugs " Read full review on TripAdvisor 10/21/2011 Vote

7. I called downstairs and the manager and a maintenance worker came up.

"Don't Stay - Bed Bugs " Read full review on TripAdvisor 10/21/2011 Vote

8. Paul, the manager, knows how to manage a hotel.

"Wondeful hotel and we cannot wait to return " Read full review on TripAdvisor 8/9/2011 Vote

9. I filed a complaint with Sheraton corporate and all I received was an email from a Steve Dugan manager of the hotel but he never had the decency to call or to personally inspect the room.

"Stay at your own risk " Read full review on TripAdvisor 8/25/2010 Vote

10. I arrive to the front desk, and now i have to be subjected to the manager and the customer 'service' person discussing whether or not I have grounds for a new room.

"Enter at your own riski!!!!!!!!! " Read full review on TripAdvisor 8/19/2010 Vote