FOUR POINTS BY SHERATON PHILADELPHIA CITY CENTER, Philadelphia, Manager

OpinionWell's Blog

Home » United States » Pennsylvania » Philadelphia Destinations » Philadelphia Hotels » FOUR POINTS BY SHERATON PHILADELPHIA CITY CENTER

Back to search results

OpinionWell
Rank

48th

Out of 177

FOUR POINTS BY SHERATON PHILADELPHIA CITY CENTER	Average Price: $188 Check Rates

Hotel Class:

1201 RACE STREET

Philadelphia, 19107 View map

3-Star Hotel Rank: 28 of 57
Average review rating: 3.58

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (22) , Travelocity (3) , TripAdvisor (110)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (7) bar (22) bathroom (44) bed (61) breakfast (32) charge (3) check in (14) check out (7) checkout (3) closet (6) concierge (4) cost (7) deal (8) dinner (9) downtown (18) fee (6) fitness center (5) food (24) front desk (44) gym (4) hotel (272) housekeeping (7) lobby (20) location (83) lunch (5) manager (17) money (5) neighborhood (8) parking (53) pillow (14) price (18) rate (12) recommend (9) refund (4) restaurant (41) room (249) room service (11) service (38) sheets (13) shower (31) staff (82) street (52) to park (7) towel (4) valet (29) valet parking (20) value (12) view (7) walk (37) wireless (11)

Manager

Appears in 17 comments.

80% wrote positive comments about manager

The following words were used in comments with Manager:
helpful (3) hotel (6) maintenance (2) management (19) night (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Stephen the Manager is very helpful and knows the city well.

"Great Place, Great Staff " Read full review on TripAdvisor 11/12/2011 Vote

2. The staff is very friendly and helpful especially General Manager Stephen went above and beyond to make our stay memorable.

"Great Stay! " Read full review on TripAdvisor 11/7/2011 Vote

3. I do not blame the manager or maintenance worker who helped me that night, but I do blame upper management who do not have contingency plans in place to deal with these and similar situations.

"Don't Stay - Bed Bugs " Read full review on TripAdvisor 10/21/2011 Vote

4. Roy, the front office manager, is so courteous, and committed to guests' comfort , we did not want to leave.

"Wondeful hotel and we cannot wait to return " Read full review on TripAdvisor 8/9/2011 Vote

5. I called downstairs and the manager and a maintenance worker came up.

"Don't Stay - Bed Bugs " Read full review on TripAdvisor 10/21/2011 Vote

6. The manager refunded the room for the night (not the parking) and offered 'free' breakfast.

"Don't Stay - Bed Bugs " Read full review on TripAdvisor 10/21/2011 Vote

7. The manager stated they would move me to 304.

"Don't Stay - Bed Bugs " Read full review on TripAdvisor 10/21/2011 Vote

8. Paul, the manager, knows how to manage a hotel.

"Wondeful hotel and we cannot wait to return " Read full review on TripAdvisor 8/9/2011 Vote

9. I filed a complaint with Sheraton corporate and all I received was an email from a Steve Dugan manager of the hotel but he never had the decency to call or to personally inspect the room.

"Stay at your own risk " Read full review on TripAdvisor 8/25/2010 Vote

10. I arrive to the front desk, and now i have to be subjected to the manager and the customer 'service' person discussing whether or not I have grounds for a new room.

"Enter at your own riski!!!!!!!!! " Read full review on TripAdvisor 8/19/2010 Vote