FOUR POINTS BY SHERATON PHILADELPHIA CITY CENTER, Philadelphia, Front Desk

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OpinionWell
Rank

48th

Out of 177

FOUR POINTS BY SHERATON PHILADELPHIA CITY CENTER	Average Price: $188 Check Rates

Hotel Class:

1201 RACE STREET

Philadelphia, 19107 View map

3-Star Hotel Rank: 28 of 57
Average review rating: 3.58

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (22) , Travelocity (3) , TripAdvisor (110)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) bar (22) bathroom (44) bed (61) breakfast (32) charge (3) check in (14) check out (7) checkout (3) closet (6) concierge (4) cost (7) deal (8) dinner (9) downtown (18) fee (6) fitness center (5) food (24) front desk (44) gym (4) hotel (272) housekeeping (7) lobby (20) location (83) lunch (5) manager (17) money (5) neighborhood (8) parking (53) pillow (14) price (18) rate (12) recommend (9) refund (4) restaurant (41) room (249) room service (11) service (38) sheets (13) shower (31) staff (82) street (52) to park (7) towel (4) valet (29) valet parking (20) value (12) view (7) walk (37) wireless (11)

Front desk

Appears in 44 comments.

53% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (4) clerk (5) customer (3) desk (45) efficient (2) friendly (4) helpful (4) hotel (11) management (5) night (4) pleasant (2) reservation (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I asked the front desk to have someone come up and clean it while I was out.

"Don't Stay - Bed Bugs " Read full review on TripAdvisor 10/21/2011 Vote

2. The front desk staff is great.

"Great location, outdated rooms " Read full review on TripAdvisor 1/17/2011 Vote

3. I asked the front desk to clean the bathroom and change the linen.

"Location was about only good thing about this hotel " Read full review on TripAdvisor 8/11/2010 Vote

4. However, front desk and restaurant personnel are very friendly.

"It has its goods and bads " Read full review on Travelocity 11/1/2009 Vote

5. We were able to check in early and received great customer service at the front desk.

"Nice Hotel in good location " Read full review on Expedia 8/5/2009 Vote

6. Most of the front desk clerks were helpful with directions and recommendations for things to do near the hotel.

"Lots of bad decisions! " Read full review on TripAdvisor 8/4/2009 Vote

7. On 6/18, I called back and the 2nd front desk agent said they would like to cancel it for me, but I had to call their reservations center.

"Nothing but a run around! Do not book at this hotel!! " Read full review on TripAdvisor 6/23/2009 Vote

8. We found the front desk staff to be friendly and professional.

"Great Value " Read full review on TripAdvisor 6/15/2009 Vote

9. The front desk employees were friendly and efficient.

"Comfortable, quiet, convenient " Read full review on TripAdvisor 4/29/2009 Vote

10. The people at the front desk were very helpful; the person working at night went out of his way by helping us find a couple places to go to for late night dining.

"One night in Philly " Read full review on Expedia 3/17/2009 Vote