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Rank
40th
Out of 543

Disney's Polynesian Resort

Average Price: $464  
 
Hotel Class:
1600 SEVEN SEAS DRIVE Lake Buena Vista
Orlando, 32830 View map  
4-Star Hotel Rank: 17 of 59
Average review rating: 4.05
OpinionWell Value Index: 1
Traveler reviews analyzed: Travelocity (18) , TripAdvisor (872)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 61 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
complain (4)   complaints (3)   concierge (3)   desk (9)   hotel (7)   housekeeping (6)   management (65)   new (2)   nice (2)   night (5)   problem (3)   secure (3)   service (4)   well (2)    
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1. When it wasn't done the next morning either, I went to the lobby to speak to someone & found a very nice, helpful manager named Adam who made sure we got the VIP treatment in our room and credited us some money back.
"Made Our Trip Even Better " Read full review on TripAdvisor   11/20/2011 Vote      
2. When reported to the manager, he basically said he was glad it was cleaned and never even apologized.
"Mixed " Read full review on TripAdvisor   11/3/2010 Vote      
3. When reported to the manager, he basically said he was glad it was cleaned and never even apologized.
"Mixed " Read full review on TripAdvisor   11/3/2010 Vote      
4. the manager did correct it right away.
"Great place to stay and convenient! " Read full review on TripAdvisor   5/25/2010 Vote      
5. We met the Front Desk Manager and he (I cant remember his name) was awesome.
"We just had the Time of our Lives! " Read full review on TripAdvisor   6/8/2009 Vote      
6. In all fairness, I complained to the concierge and she got the manager to compensate me, and the toilet never gave us problems again.
"Beautiful resort, nice location, helpful concierge staff but maintenance issues " Read full review on TripAdvisor   8/24/2008 Vote      
7. You would think that a restaurant manager at a resort such as this one would have better 'people skills' but hey, whatever.
"Great Location, Great Service, Rooms....not so clean! " Read full review on TripAdvisor   3/28/2008 Vote      
8. The staff at the hotel (except for our housekeeper) were also all very nice, including the housekeeping manager that came and inspected my room, etc..
"Filthy Room! " Read full review on TripAdvisor   12/30/2007 Vote      
9. The next day when I complained and said that I wanted another room, the manager was indifferent and unconcerned that we weren't able to sleep the previous night due to our ridiculously loud neighbor.
"Sad to report " Read full review on TripAdvisor   8/5/2007 Vote      
10. I had to go through several employees to get to the manager in order get a new own and reminbursement for our food.
"Sad to report " Read full review on TripAdvisor   8/5/2007 Vote      
   
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