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OpinionWell
Rank
6th
Out of 238

The Westin Beale Street Memphis

Average Daily Rate: NA  
 
Hotel Class:
170 LT GEORGE West LEE AVENUE
Memphis, 38103 View map  
4-Star Hotel Rank: 3 of 10
Average review rating: 4.15
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (63) , MyTravelGuide (10) , Travelocity (4) , TripAdvisor (158) , YahooTravel (2)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 24 comments. 
60% wrote positive comments about manager
The following words were used in comments with Manager:
cleanliness (3)   desk (3)   management (26)    
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1. As a gay couple, we weren't quite prepared for the reception we got in this city, but the staff at Westin (with the exception of one manager; think his name was Patrick) set the tone for what was to be a fabulous experience.
"One bad experience didn't make the experience " Read full review on TripAdvisor   8/25/2011 Vote      
2. He responded appropriately to the cleanliness concerns, sending the housekeeping manager to our room immediately.
"Doesn't live up to the Westin name " Read full review on TripAdvisor   7/27/2011 Vote      
3. Derek, the manager, made a reasonable adjustment to my bill and credited it for the extra charges.
"Kobe Bryant " Read full review on TripAdvisor   2/16/2010 Vote      
4. Previously when one of our group complained they had booked and paid for seperate rooms the manager threatened to call the police and have him thrown out.
"Soooo disappointed " Read full review on TripAdvisor   5/16/2012 Vote      
5. When I check in, the manager responded that the room is occupied and there is no room with trademill available.
"nightmare " Read full review on TripAdvisor   1/25/2012 Vote      
6. By the time I got back to the hotel, there was a shouting match going on between the other guests that had just received the same treatment and the manager.
"This is a Westin? " Read full review on TripAdvisor   11/27/2011 Vote      
7. I offered him a tip, thinking a manager wouldn't take it but he happily stuffed it in his pocket.
"This is a Westin? " Read full review on TripAdvisor   11/27/2011 Vote      
8. I have mentioned this to the front desk manager but nothing seems to change.
"Standards have dropped and front desk manager does not care " Read full review on TripAdvisor   11/22/2011 Vote      
9. Upon return, with manager in tow, we were apologized to, and even offered a glass of wine on the house.
"One bad experience didn't make the experience " Read full review on TripAdvisor   8/25/2011 Vote      
10. The bartender was taken aback, as were we; he politely excused himself from the bar to have a conversation with the manager.
"One bad experience didn't make the experience " Read full review on TripAdvisor   8/25/2011 Vote      
   
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