The Westin Beale Street Memphis, Memphis, Front Desk

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Rank

6th

Out of 238

The Westin Beale Street Memphis	Average Daily Rate: NA Check Rates

Hotel Class:

170 LT GEORGE West LEE AVENUE

Memphis, 38103 View map

4-Star Hotel Rank: 3 of 10
Average review rating: 4.15

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (63) , MyTravelGuide (10) , Travelocity (4) , TripAdvisor (158) , YahooTravel (2)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (13) bar (35) bath (8) bathroom (45) bed (39) bill (22) breakfast (24) charge (27) check in (29) check out (5) check-out (5) concierge (19) cost (11) dinner (15) downtown (26) fee (8) food (28) front desk (42) hotel (358) housekeeping (33) lobby (30) location (141) maid (8) manager (24) mini bar (5) money (7) parking (46) pillow (8) pool (7) price (21) rate (13) recommend (26) restaurant (53) room (303) room service (18) service (54) sheets (6) shower (56) shuttle (13) staff (110) street (157) suite (11) towel (17) tub (11) valet (23) valet parking (16) value (6) view (19) walk (38) wireless (14)

Front desk

Appears in 42 comments.

70% wrote positive comments about front desk

The following words were used in comments with Front desk:
accommodating (2) bar (2) clean (4) desk (42) friendly (5) great (6) helpful (10) hot (3) hotel (3) housekeeping (4) night (3) problem (3) return (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Guess they don't care just like the man at the front desk didn't care.

"Great location but housekeeping is lacking " Read full review on TripAdvisor 1/6/2012 Vote

2. Bottom line, the sales people never returned my calls, the front desk was GREAT, the key cards never worked, the bathroom was not clean and the breakfast was good.

"not quite what I hoped for " Read full review on TripAdvisor 11/10/2011 Vote

3. The key card did not work and I had to return to the front desk for help.

"not quite what I hoped for " Read full review on TripAdvisor 11/10/2011 Vote

4. The staff at the front desk were so very accommodating and helpful.

"Great service! Great location! And awesome beds and showers :-) " Read full review on TripAdvisor 10/14/2011 Vote

5. Front desk staff was very nice/courteous and upgraded us.

"Great location " Read full review on TripAdvisor 9/19/2011 Vote

6. from the helpful bell boys, front desk check-in, great room & friendly bar/restaurant service.

"Great Location " Read full review on TripAdvisor 5/16/2011 Vote

7. The front desk staff is helpful and friendly.

"Great location if you are visiting Beale Street " Read full review on TripAdvisor 2/11/2011 Vote

8. Our overall stay was great but how the front desk handled a billing problem kinda put a sour taste in my mouth.

"Problem with Bill and with Front Desk attitude about a charge. " Read full review on Expedia 8/10/2010 Vote

9. The baggage and valet attendants are prompt and courteous and front desk personnel very accommodating and pleasant.

"Location is everything " Read full review on TripAdvisor 7/8/2010 Vote

10. Front desk check in staff was very good.

"Loved everything about this place " Read full review on TripAdvisor 7/1/2010 Vote