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Rank
5th
Out of 453

Sheraton Dallas Hotel

Average Price: $192  
 
Hotel Class:
400 NORTH OLIVE STREET DALLAS
Dallas, View map  
3-Star Hotel Rank: 2 of 88
Average review rating: 3.29
OpinionWell Value Index: 5
Traveler reviews analyzed: MyTravelGuide (11) , Travelocity (1) , TripAdvisor (552) , YahooTravel (50)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 43 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
friendly (4)   great (3)   guest (3)   helpful (7)   hotel (8)   liked (4)   management (47)   night (6)   rude (2)   service (7)   sports (3)   staff (3)   wine (2)    
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1. After 5 of my friends joined my, we quickly finished the bottle and I insisted on paying for the wine we drank- which the manager said she would do.
"Large Hotel, But Big on Service " Read full review on TripAdvisor   5/18/2012 Vote      
2. Not the staff's fault, but I hope the manager takes note that cuts like that have a huge impact on guest experience.
"Large Hotel, But Big on Service " Read full review on TripAdvisor   5/18/2012 Vote      
3. I hope that their managers will realize what great employees they are.
"Draft Sports Bar " Read full review on TripAdvisor   5/11/2012 Vote      
4. The concierge service manager approached us and asked if he could help us, we explained that we were running late and rather than take our car back through the long valet line and get someone to get our bags to our room for us.
"Customer Service Matters " Read full review on TripAdvisor   4/4/2012 Vote      
5. I had an issue with my room after checking in and although there were a lot of unregistered guests in line waiting, the front desk manager Lavone was quick and professional to resolve my room issues.
"great helpful staff " Read full review on TripAdvisor   2/26/2012 Vote      
6. The front desk manager was VERY helpful, checked us in early, tracked down our tickets and we were quickly on our way to enjoying our weekend - perfect.
"Great service, nice hotel - recommend hotel package " Read full review on TripAdvisor   11/9/2011 Vote      
7. The manager, Joe, was outgoing, attentive and very much on the scene.
"Very large standard convention hotel " Read full review on TripAdvisor   9/25/2011 Vote      
8. The manager wouldn't waive the wifi charges not even given that my company is a big supporter of this chain.
"Not great for business travelers " Read full review on TripAdvisor   9/1/2011 Vote      
9. We told her about the issues with check in, and she gave us the name of the hotel night manager (helpful).
"Not impressed, except for Helen " Read full review on TripAdvisor   6/28/2011 Vote      
10. I honestly didn't think my comments here after we spent what felt like a weekend in a low oven last year had really registered with the manager who left a reply, and I want to just put out there what an awesome effort must have been made to correct the problem and what a great thing it is to see a big hotel so obviously take a serious criticism to heart.
"Really Awesome! " Read full review on TripAdvisor   6/25/2011 Vote      
   
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