aloft San Antonio Airport, San Antonio, Service

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Rank

37th

Out of 504

aloft San Antonio Airport	Average Price: $147 Check Rates

Hotel Class:

838 NorthWest Loop 410

San Antonio, 78216 View map

3-Star Hotel Rank: 11 of 111
Average review rating: 4.29

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (43) , Travelocity (7) , TripAdvisor (97)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (18) bar (65) bath (7) bathroom (28) bathtub (6) bed (61) bill (5) breakfast (22) charge (6) check in (25) check out (4) checkout (3) closet (10) complimentary (4) concierge (3) deal (4) decor (19) dinner (4) downtown (16) fitness center (5) food (15) front desk (39) gym (9) highway (5) hotel (289) housekeeping (3) lobby (50) location (44) manager (12) money (4) parking (30) pool (40) price (24) rate (11) recommend (16) restaurant (25) room (241) room service (6) service (31) sheets (4) shower (41) shuttle (15) staff (56) suite (3) towel (9) tub (6) value (7) walk (20) walk in (7) wireless (11)

Service

Appears in 31 comments.

64% wrote positive comments about service

The following words were used in comments with Service:
bad (2) bar (3) busy (2) clean (4) customer (4) desk (5) excellent (3) fairly (2) friendly (6) great (5) lobby (2) management (2) modern (3) need (2) nice (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I've stayed at this Aloft several times and always find it friendly, clean and providing excellent service.

"San Antonio Airport Hotel " Read full review on TripAdvisor 3/10/2012 Vote

2. Service was good without complaints for my varied requests.

"Convenient, modern, amenities galore " Read full review on TripAdvisor 3/2/2012 Vote

3. Having worked in the service industry myself, giving great customer service can fix any problem.

"Terrible! Nothing, I mean, NOTHING, like the pictures online. " Read full review on TripAdvisor 2/18/2012 Vote

4. I was very impressed with his attention to service given that we're in the business of hospitality.

"Exceptional staff and service " Read full review on TripAdvisor 2/13/2012 Vote

5. The front desk staff at the Aloft was by far and away the best at customer service that I've ever dealt with.

"Best Staff Ever " Read full review on TripAdvisor 8/12/2011 Vote

6. And when I say same, I mean a clean, fairly priced, friendly serviced establishment.

"Stay at an Aloft, you've stayed at them all " Read full review on TripAdvisor 2/21/2011 Vote

7. And when I say same, I mean a clean, fairly priced, friendly serviced establishment.

"Stay at an Aloft, you've stayed at them all " Read full review on TripAdvisor 2/21/2011 Vote

8. I am taking the time to write this review because the front desk manager, Josh, provided excellent above and beyond service when a taxi did not show up for me.

"Convenient Location Excellent Service " Read full review on TripAdvisor 9/19/2010 Vote

9. This is supposed to be baby W but they get service help from Walmart.

"Is it just me?? " Read full review on TripAdvisor 6/28/2010 Vote

10. The service was wonderful and friendly.

"Great hotel for traveling with dogs " Read full review on TripAdvisor 7/20/2009 Vote