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Rank
37th
Out of 504

aloft San Antonio Airport

Average Price: $147  
 
Hotel Class:
838 NorthWest Loop 410
San Antonio, 78216 View map  
3-Star Hotel Rank: 11 of 111
Average review rating: 4.29
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (43) , Travelocity (7) , TripAdvisor (97)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 39 comments. 
72% wrote positive comments about front desk
The following words were used in comments with Front desk:
complain (2)   desk (40)   extremely (4)   food (2)   great (3)   helpful (5)   hotel (4)   ice (2)   need (3)    
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1. It was a pleasureable stay and I thought Saul Campa did a great job in front desk.
"Celebrating Anniversary " Read full review on TripAdvisor   5/7/2012 Vote      
2. We get there, and go to check in, I have an open mind over what to do over the extra bed and approach the front desk associate very politely, and ask her what they could do to help us.
"Terrible! Nothing, I mean, NOTHING, like the pictures online. " Read full review on TripAdvisor   2/18/2012 Vote      
3. The night atmosphere was great as well our bartenders at the Xyz bar were great, and Heather at the front desk was very helpful and informative.
"Wonderful " Read full review on TripAdvisor   10/24/2011 Vote      
4. // Brandon was very helpful at the front desk, but the girls they hired must be relatives or girlfriends of the Owner.
"2nd visit and still happy " Read full review on TripAdvisor   4/20/2011 Vote      
5. I am taking the time to write this review because the front desk manager, Josh, provided excellent above and beyond service when a taxi did not show up for me.
"Convenient Location Excellent Service " Read full review on TripAdvisor   9/19/2010 Vote      
6. The front desk person, XYZ, was very kind and helpful.
"We loved it " Read full review on Travelocity   5/1/2010 Vote      
7. From my arrival to the day of my Departure everyone from The Front Desk Clerks to the Housekeeper were very nice to me and I noticed they were very good with all guest in General.
"Great Customer Service " Read full review on TripAdvisor   2/4/2010 Vote      
8. The check in is so easy u just go up to the kiosk and check in and out there is a front desk that is very helpful with finding directions etc.
"Great Customer service " Read full review on Expedia   5/27/2009 Vote      
9. Front desk staff were friendly although it was dissorienting to hear "Aloha" from them everytime I stopped by considering I was in San Antonio and am more accustomed to "Buenas Dias".
"aloft edgy and unique " Read full review on Expedia   3/31/2009 Vote      
10. This property offers decent sized rooms with lots of tech amenities, but the front desk is grossly understaffed and all the public areas are extremely noisy.
"Nice Rooms but understaffed and noisy public areas " Read full review on TripAdvisor   4/27/2012 Vote      
   
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