Catalina Hotel, Miami Beach, Manager

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OpinionWell
Rank

33rd

Out of 468

Catalina Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1732 Collins Avenue

Miami Beach, 33139 View map

4-Star Hotel Rank: 6 of 34
Average review rating: 3.39

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (108) , MyTravelGuide (119) , Travelocity (8) , TripAdvisor (415)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 39 comments.

66% wrote positive comments about manager

The following words were used in comments with Manager:
helpful (3) hotel (10) incredible (3) least (3) management (41) night (4) unhappy (2) valet (4) well (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. A young lady at the desk (Nicole?) she said is the manager: she saw everythink, listened to my reasons and apologize.

"Che bufala!!!! " Read full review on TripAdvisor 7/18/2010 Vote

2. RENEE the manager helped me out a little and contact my bank but it wasnt able to be refunded until the 2 days.

"Honestly, It was a Disgrace. Put Me In Tears... " Read full review on TripAdvisor 6/22/2010 Vote

3. Two very nice female managers of the hotel (one of which refunded me the night stay) apologized for the incident and gave me their business cards and told me to contact them if the parking manager does not reimburse me and that they would make it right.

"Skip this hotel like the plague! " Read full review on TripAdvisor 1/30/2008 Vote

4. I will make this easy for you:-staff incredibly stressed and unhappy except for this one chipper junior manager fellow who at least is a good actor-rooms terribly overpriced for what they are - shoddy furniture, poor lighting, cheap stuff-reservationists not trust worthy as promised one thing on the phone but hotel delivered horrible messes not like what was promised-bellmen lost our luggage!-DJ plays music in the lobby until 2AM, so pray you are not assigned a room near that lobby.

"Despicable and dishonest " Read full review on TripAdvisor 11/19/2007 Vote

5. We did speak to the Manager, who seemed completely overwhelmed, and she did offer us a night free for a future stay.

"Horrible!! " Read full review on TripAdvisor 8/21/2007 Vote

6. They Are Very Unprofessional And Not Business Minded No1 Seemed To Want To Help Nor Did They Wanna Give Me The Owner Number, Headquarters, Or The General Manager Number.

"Please please please do not go here its awful " Read full review on TripAdvisor 6/30/2010 Vote

7. I Called Numerous Times To Speak To A Manager Well The Front Desk Manager And First She Was Out Front, Then She Was In A Meeting, And Then When I Called Back She Was Gone For The Day.

"Please please please do not go here its awful " Read full review on TripAdvisor 6/30/2010 Vote

8. So This Guest That Was There Also Was Very Unhappy Because She Was About To Miss Her Flight And All The Manager Had To Say Was' Well Its Not Our Fault You Missed The Shuttle Ma'am' How About She Was Out There Waiting Longer Than Me So Apparently The Shuttle Never Came.

"Please please please do not go here its awful " Read full review on TripAdvisor 6/30/2010 Vote

9. I would like to end by thanking Linsey Harris who is the manager at the Catalina, for her kindness to us and compliment her professionalism yet a felling of friendship and so very approachable, which is a rare gift, I hope this letter wil be seen by her superiors to let them know how well she and her staff take care of their guests, It was an unforgettable vacation and look forward to retuning to the Catalina again very soon.

"The Catalina Hotel and Beach club is THE BEST Place to stay in South Beach!! " Read full review on TripAdvisor 5/7/2010 Vote

10. I made at least eight phone calls and spoke with a couple of different managers.

"Restaurant is a Rip Off. Beware " Read full review on TripAdvisor 4/18/2010 Vote