The Fairmont Kea Lani Maui, Wailea (Maui), Service

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Rank

1st

Out of 9

The Fairmont Kea Lani Maui	Average Price: $458 Check Rates

Hotel Class:

4100 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 1 of 7
Average review rating: 4.41

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (80) , Travelocity (9) , TripAdvisor (1036) , YahooTravel (84)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (58) balcony (128) bar (154) bath (44) bathroom (259) beach (788) bed (99) breakfast (310) cabana (70) charge (64) check in (80) check out (35) closet (37) complimentary (82) concierge (76) cost (69) deal (52) decor (36) dinner (164) food (377) front desk (107) hotel (1321) housekeeping (50) lobby (112) location (202) lunch (99) manager (49) money (75) ocean (354) parking (81) patio (41) pool (1001) price (190) rate (82) recommend (155) restaurant (383) room (1431) room service (52) service (546) shower (90) shuttle (37) spa (91) staff (562) suite (512) towel (104) tub (48) valet (58) value (44) view (431) walk (134)

Service

Appears in 546 comments.

86% wrote positive comments about service

The following words were used in comments with Service:
amazed (24) beach (37) beauty (31) customer (21) excellent (45) food (53) friendly (32) good (49) great (112) hotel (101) liked (23) nice (34) night (25)

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1. We have travelled a lot to Mexico and the Carribean and I can assure you the hotels and service are better and the value is beyond compare.

"Value is horrible!!! " Read full review on TripAdvisor 5/17/2012 Vote

2. OtherThe hotel has it own complimentary car service, which were executive cars, which would take you to various nearby spots on the Island and they then give you the card and you can call the hotel to pick you up we thought this was a very nice touch.

"Very Nice End to Honeymoon " Read full review on TripAdvisor 5/15/2012 Vote

3. Excellent service, upgrade, late check-out (even though there was an incoming guest) and a comp suite to get cleaned up for a few hours in the afternoon before our flight well after we had checked out.

"AWESOME hotel, so nice, open, breezy, and great service. " Read full review on TripAdvisor 5/12/2012 Vote

4. A nice service is an executive car that will drive you over to the nearby Wailea Shops for dining and shopping (and drinking) and then picking you back up when you are ready.

"One stop vacation on Maui... " Read full review on TripAdvisor 5/10/2012 Vote

5. The staff was great; we were especially happy with the concierge service provided in terms of making dinner reservations at different spots on Maui and helping us coordinate transportation.

"Very Nice " Read full review on TripAdvisor 5/7/2012 Vote

6. Drink/food service was great.

"Our best trip ever! " Read full review on TripAdvisor 4/28/2012 Vote

7. The grounds are just as nice as the Four Seasons next door and the service was amazing.

"Beautiful all suite resort in Wailea " Read full review on TripAdvisor 4/27/2012 Vote

8. We choose the Fairmont as a compromise over getting a condo and were very happy with the choice as the suite was plenty big enough and the full service resort was nice to simplify life when traveling with smaller kids.

"Wonderful Resort For Family With Kids " Read full review on TripAdvisor 4/24/2012 Vote

9. Service and food excellent.

"Villa review " Read full review on TripAdvisor 4/15/2012 Vote

10. It is really the only small negative in a lovely hotel with a great staff of very friendly people who provide excellent customer service.

"4 1/2 Stars - Great place. " Read full review on TripAdvisor 4/13/2012 Vote