The Fairmont Kea Lani Maui, Wailea (Maui), Front Desk

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Rank

1st

Out of 9

The Fairmont Kea Lani Maui	Average Price: $458 Check Rates

Hotel Class:

4100 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 1 of 7
Average review rating: 4.41

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (80) , Travelocity (9) , TripAdvisor (1036) , YahooTravel (84)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (58) balcony (128) bar (154) bath (44) bathroom (259) beach (788) bed (99) breakfast (310) cabana (70) charge (64) check in (80) check out (35) closet (37) complimentary (82) concierge (76) cost (69) deal (52) decor (36) dinner (164) food (377) front desk (107) hotel (1321) housekeeping (50) lobby (112) location (202) lunch (99) manager (49) money (75) ocean (354) parking (81) patio (41) pool (1001) price (190) rate (82) recommend (155) restaurant (383) room (1431) room service (52) service (546) shower (90) shuttle (37) spa (91) staff (562) suite (512) towel (104) tub (48) valet (58) value (44) view (431) walk (134)

Front desk

Appears in 107 comments.

71% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (6) great (7) guest (5) helpful (10) hotel (9) housekeeping (9) night (5) ocean (6) pool (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We traveled in a group of 6 and I spent quite some time in the lobby waiting for the entire group to gather up thus having plenty of opportunities to observe the behavior of front desk.

"Average 3-star resort, pretty loud and crowded, poor service " Read full review on TripAdvisor 2/27/2012 Vote

2. The hotel staff from housekeeping, concierge, front desk, food & beverage as well as the deli was beyond wonderful.

"What a wonderful stay . . . . heaven! " Read full review on TripAdvisor 1/11/2012 Vote

3. I then went down to the front desk to ask for a change and nothing was really available except for the Villa's.

"A Low Ha Ha Ha " Read full review on TripAdvisor 11/25/2011 Vote

4. As you enter the premises I knew we were in for a great holiday, so with much haste I parked the beast and made our way to the front desk.

"Paradise within paradise... " Read full review on TripAdvisor 10/6/2011 Vote

5. Front desk attendants and valets were very helpful.

"First class hotel " Read full review on TripAdvisor 9/21/2011 Vote

6. From front desk to pool service to the wonderful guys on the beach that make sure you have chairs (even when crowded) everything was great.

"As Always, A Wonderful Stay! " Read full review on TripAdvisor 9/12/2011 Vote

7. old daughter got a beach bucket & a tiki-tiki necklace from the lady helping us at the front desk & that brought a smile to her face.

"Excellent home away from home " Read full review on TripAdvisor 9/1/2011 Vote

8. Front desk, concierge, bellmen, housekeeping, bar staff and everyone in between made it their personal mission to ensure that we had a great time--and we did.

"Spectacular Resort " Read full review on TripAdvisor 8/4/2011 Vote

9. The lobby is inviting, the front desk staff were very helpful.

"Loved this property " Read full review on TripAdvisor 6/9/2011 Vote

10. The front desk personnel are outstanding and always greeted us as we walked by going in or out.

"We Keep Coming Back - This time 15 Nights " Read full review on TripAdvisor 6/2/2011 Vote