9. Hard to find as the monument sign was not lit up, soft upgrades to lobby do not hide worn brass and dated tiles, slow service at desk, small tired room (with nice beds), tv did not work, they missed my wake-up call (luckily I was woken up at 8.30 by them blasting music at the pool), no pen in room (need to write message to manager), key to access concierge floor (as a VIP HHonor member) did not work, breakfast worse than Hampton Inn (I expect a poor breakfast at a HI, not a doubletree).