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Rank
81st
Out of 504

Doubletree San Antonio Airport

Average Daily Rate: NA  
 
Hotel Class:
37 NorthEast Loop 410
San Antonio, 78216 View map  
3-Star Hotel Rank: 38 of 111
Average review rating: 3.74
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (26) , MyTravelGuide (707) , Travelocity (5) , TripAdvisor (113) , YahooTravel (10)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 42 comments. 
61% wrote positive comments about front desk
The following words were used in comments with Front desk:
complain (3)   desk (45)   friendly (5)   good (5)   helpful (3)   hotel (4)   lobby (3)   nice (4)   slow (4)   smell (2)   smoke (2)   staff (9)   thought (3)   welcoming (2)    
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1. The front desk staff was very nice and friendly, but when I got up to my room it smelled of smoke even though it was non-smoking.
"Horrible, definitely not a 3.5 star " Read full review on TripAdvisor   4/24/2012 Vote      
2. The only good thing about this hotel was that the front desk was very nice when I checked in, but it should definitely not be a 3.5 star, beware.
"Horrible, definitely not a 3.5 star " Read full review on TripAdvisor   4/24/2012 Vote      
3. Seemed one of the 2 front desk employees was new and was constantly asking the other for assistance.
"Not the DoubleTree I've Come to Expect " Read full review on TripAdvisor   11/18/2011 Vote      
4. In my room specifically, there was this oily smell like the cheap perfume of a previous guest, it thought to complain to the front desk but I didn't find them particularly warm or welcoming when I arrived so I thought what's the point.
"Tired and Worn, Needs Interior Improvement " Read full review on TripAdvisor   2/4/2011 Vote      
5. Front desk staff can be very helpful and accommodating, or just not give a dam; depending on who you run into at the front desk.
"Convenient stay and decent service " Read full review on TripAdvisor   4/23/2010 Vote      
6. The front desk staff was friendly and welcoming and I thought the decor was quite nice for a Doubletree.
"Would have been great... if the airport shuttle had been on time! " Read full review on TripAdvisor   12/28/2009 Vote      
7. The front desk agent was so nice - even offered to pay for a cab.
"Would have been great... if the airport shuttle had been on time! " Read full review on TripAdvisor   12/28/2009 Vote      
8. The only good thing that I can say about this hotel is that it looks good from the outside and they have a pretty lobby and the front desk personnel are very courteous, especially when I went in my sleeping clothes to complain that the occupants in the next room were being extremely loud and gregarious.
"Good place to stay if you don't mind paper-thin walls " Read full review on TripAdvisor   11/16/2009 Vote      
9. Attentive and efficient front desk personnel.
"Typical convention hotel " Read full review on TripAdvisor   9/20/2009 Vote      
10. The front desk at the hotel was very friendly.
"Hotel Review " Read full review on Travelocity   7/1/2009 Vote      
   
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