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Rank
2nd
Out of 33

Regal Palms Resort at Highlands Reserve-Disney area

Average Daily Rate: NA  
 
Hotel Class:
2700 Sand Mine Road
Davenport, 33897 View map  
4-Star Hotel Rank: 1 of 1
Average review rating: 3.81
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (66) , Travelocity (58) , TripAdvisor (354)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 29 comments. 
The following words were used in comments with Manager:
cares (2)   clean (4)   complain (2)   desk (4)   dirty (2)   good (2)   helpful (2)   maid (2)   management (29)   money (4)   problem (3)   resort (6)   return (2)   rude (2)   service (3)   useful (2)    
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1. The general manager was disrespectful and lied about returning our money which we are still chasing three weeks later.
"Disgusting " Read full review on Expedia   8/17/2010 Vote      
2. The property managers hand no resolution.
"NEVER AGAIN " Read full review on TripAdvisor   7/8/2010 Vote      
3. We spoke with the manager on day 2 whom assured us he would try to move us.
"NEVER AGAIN " Read full review on TripAdvisor   7/8/2010 Vote      
4. The manager (Edwin) claimed they were full (didn't believe him) but he would look for better accommodations for us and would call one way or the other.
"Never Again--What A Big Disappointment--I agree, stay at your own risk " Read full review on TripAdvisor   7/7/2010 Vote      
5. Over the course of the next few days, we continually called and went to speak to the manager several times.
"Cheap and low class " Read full review on TripAdvisor   4/26/2010 Vote      
6. By this time it was almost 7pm and the manager said that he could not get the townhouse ready and we would have to transfer to another one.
"Cheap and low class " Read full review on TripAdvisor   4/26/2010 Vote      
7. Well the unit wasn't ready and the manager told me that check in BEGINS at 4pm, but could take longer.
"Cheap and low class " Read full review on TripAdvisor   4/26/2010 Vote      
8. When we voiced our concerns to one of the managers and told him we had reservations to return and may cancel, he told us he didn't care if we cancelled.
"Never Again, next time I will stay at Orange Lakes " Read full review on TripAdvisor   4/14/2010 Vote      
9. I called first thing Monday morning and spoke to the manager Edwin [---] who would not take responsiblity for the cleaning staff because they were sub contracted.
"BAD BUSSINESS PRACTICE " Read full review on TripAdvisor   2/16/2010 Vote      
10. Even that they charge a cleaning fee is so dirty that as sonn as we arrived we try to clean the Villa in order to stay, we try to call the manager and never got an answaer.
"Not going back even for free. " Read full review on Expedia   1/5/2010 Vote      
   
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