Regal Palms Resort at Highlands Reserve-Disney area, Davenport, Front Desk

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Rank

2nd

Out of 33

Regal Palms Resort at Highlands Reserve-Disney area	Average Daily Rate: NA Check Rates

Hotel Class:

2700 Sand Mine Road

Davenport, 33897 View map

4-Star Hotel Rank: 1 of 1
Average review rating: 3.81

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (66) , Travelocity (58) , TripAdvisor (354)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (22) balcony (13) bar (58) bath (56) bathroom (58) beach (14) bed (88) breakfast (19) charge (16) check in (83) check out (21) cost (18) deal (25) dinner (17) fee (40) food (89) front desk (81) hot tub (16) hotel (97) landscape (8) laundry (25) lobby (10) location (96) lunch (9) manager (29) massage (9) money (61) parking (24) patio (25) pillow (14) pool (655) price (74) rate (13) recommend (79) restaurant (91) room (188) service (101) sheets (16) shower (25) shuttle (10) spa (34) staff (149) street (25) suite (13) towel (117) tub (13) value (35) view (10) walk (82) wireless (19)

Front desk

Appears in 81 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
broken (3) complain (4) desk (87) helpful (11) maintenance (4) management (4) need (7) nice (4) problem (4) resort (5) rude (8) service (8) staff (15) towel (4) useful (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The sheets, spreads and comforters were stained with "who knows what" I went to the front desk several times until I finally got a response.

"The townhomes or villas are individually owned. Our unit was very filthy inside. " Read full review on Expedia 7/20/2010 Vote

2. Great to have a fully furnished home away from home-do own laundry in washer/dryer, dishes in dishwasher, etc. Was more like having your own house than being on a resort or at a hotel-towels provided,then you wash and re-use the same ones yourself,no house keeper,only first role of toilet paper provided,front desk not too knowledgeable or helpful and often didn't answer their phone-but we enjoyed having our own space and independence and there is a Publix grocery store nearby for anything you need like paper towel or dish soap.

"Beautiful pool area,spacious town houses,excellent value-will be back! " Read full review on TripAdvisor 5/21/2010 Vote

3. Rochelle and the other people at the front desk went above and beyond to make our trip enjoyable.

"Good overall experience because of the staff. " Read full review on TripAdvisor 4/7/2010 Vote

4. We stayed at the Regal Palms for 5 nights at the beginning of July, when we arrived very late due to delayed flight they had no knowledge of our booking, After looking into it, the man on the front desk found a booking for us showing an arrival date of the 2nd of June instead of 2nd July, however OUR booking confirmation showed the correct date.

"Holiday 2009 " Read full review on TripAdvisor 7/30/2009 Vote

5. The front desk help is not nice nor helpful.

"Worst Vacation EVER!!!!! " Read full review on Travelocity 10/1/2008 Vote

6. The staff in the dining room and front desk were very friendly.

"Wonderful experience " Read full review on TripAdvisor 9/1/2008 Vote

7. Good afternoon, I just spoke with a front desk staff, who stated we are being charged for damage to the property.

"Regal Palms is a rip off with bad customer service and security issues! " Read full review on TripAdvisor 8/5/2008 Vote

8. Other comments were correct in saying the front desk staff is rude and unhelpful.

"Would NOT go back... " Read full review on TripAdvisor 5/13/2008 Vote

9. We didn't arrive at the resort until about 1:30 am but Justin at the front desk was very nice and helpful.

"Nice Resort " Read full review on TripAdvisor 4/19/2008 Vote

10. The front desk staff were quite helpful to me with a shipping issue I had and everything we asked for we received.

"Exceptional Value! " Read full review on TripAdvisor 4/16/2008 Vote