Diamond Hawaii Resort and Spa, Wailea, Front Desk

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Rank

2nd

Out of 8

Diamond Hawaii Resort and Spa	Average Price: $246 Check Rates

Hotel Class:

555 Kaukahi Street

Wailea, 96753 View map

3-Star Hotel Rank: 1 of 4
Average review rating: 4.29

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (116) , TripAdvisor (378) , YahooTravel (10)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (34) balcony (39) bar (51) bath (51) bathroom (91) beach (443) bed (79) breakfast (206) cabana (24) charge (14) check in (24) complimentary (39) cost (20) deal (29) deck (14) decor (13) dinner (55) fee (41) food (93) front desk (59) gym (27) hot tub (16) hotel (949) landscape (33) lobby (55) location (102) manager (16) money (32) ocean (213) parking (55) pool (271) price (105) rate (28) recommend (84) restaurant (192) room (692) sauna (17) service (188) shower (106) shuttle (168) spa (147) staff (290) street (15) suite (145) towel (64) tub (32) valet (41) value (59) view (378) walk (54)

Front desk

Appears in 59 comments.

91% wrote positive comments about front desk

The following words were used in comments with Front desk:
free (4) friendly (8) good (4) great (4) helpful (12) hotel (6) love (3) management (5) need (8) nice (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff was equally as nice to me when I would do the same with them.

"Stunning views and amazing staff!! " Read full review on TripAdvisor 4/3/2012 Vote

2. Emily at the front desk was so helpful in getting the things I needed for my special needs daughter.

"Big Thumbs up " Read full review on TripAdvisor 3/18/2012 Vote

3. The comfy pool furniture, excellent front desk staff (Emily, Carin, Leilani, Meegan, David - thank you!).

"Relaxing and comfortable with superb service! " Read full review on TripAdvisor 1/23/2012 Vote

4. Good location, great front desk people, nice property, but geez, the maintenance was awful.

""Should be better..." review was spot on " Read full review on TripAdvisor 1/2/2012 Vote

5. Meegan at the front desk was exceptional, arranging for us to check in early and booking us our dinner at Spago.

"Wonderful Stay All our need were catered to. " Read full review on TripAdvisor 12/18/2011 Vote

6. Front desks were very helpful.

"We will come back " Read full review on TripAdvisor 8/16/2011 Vote

7. I assume the front desk eventually took care of the problem because we never heard anything more about it.

"Friendly and accomodating staff, thank you.. " Read full review on TripAdvisor 7/28/2011 Vote

8. The front desk staff was incredibly helpful and warm, and when there was a slight mix-up with the valet, they left us a little something in our room that evening which was very sweet.

"DeLuxe with few kids - "Perfection." " Read full review on TripAdvisor 7/20/2011 Vote

9. The front desk folks also had a great attitude and good sense of humor.

"Great Bargain, Great Location, A Little Shabby Here/There " Read full review on TripAdvisor 7/5/2011 Vote

10. Front desk good, bellhops great (friendly, fast, and helpful), restaurant waiters average, and no other employees seen anywhere during our stay.

"Paradise NOT found! Poor maintenance hastening its way downhill! " Read full review on TripAdvisor 7/4/2011 Vote