Westin Kaanapali Ocean Resort Villas, Lahaina, Staff

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Rank

2nd

Out of 91

Westin Kaanapali Ocean Resort Villas	Average Price: $404 Check Rates

Hotel Class:

6 Kai Ala Drive

Lahaina, 96761 View map

4-Star Hotel Rank: 1 of 12
Average review rating: 4.25

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (97) , MyTravelGuide (4) , TripAdvisor (1211) , YahooTravel (27)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (113) balcony (197) bar (221) bath (41) bathroom (217) beach (1155) bed (228) bill (42) breakfast (235) charge (63) check in (178) check out (60) concierge (183) cost (76) deal (101) dinner (168) fee (63) food (348) front desk (253) highway (42) hot tub (52) hotel (935) housekeeping (153) laundry (55) lobby (119) location (420) lunch (108) maid service (48) manager (93) money (104) ocean (897) parking (275) pool (1448) price (157) rate (55) recommend (233) restaurant (546) room (2048) service (584) shower (178) shuttle (304) spa (129) staff (576) suite (169) towel (189) tub (120) valet (67) value (49) view (773) walk (239)

Staff

Appears in 576 comments.

90% wrote positive comments about staff

The following words were used in comments with Staff:
beauty (34) clean (33) concierge (33) desk (60) excellent (25) friendly (143) great (73) helpful (99) hotel (38) housekeeping (27) need (24) nice (47)

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1. On the other hand, the front desk staff is great- Deedee in particular.

"Nice, but they nickel and dime you " Read full review on TripAdvisor 5/22/2012 Vote

2. The grounds are beautifully landscaped, the pools are crystal clear, and the staff makes you feel like royalty.

"Philip Akeo staff member great interest in guests needs....... " Read full review on TripAdvisor 5/21/2012 Vote

3. The staff here are very helpful and welcoming, Rooms are excellent as you would expect from a Starwood Vacation Ownership property.

"Quality Westin Resort. " Read full review on TripAdvisor 5/16/2012 Vote

4. The staff treats us like royalty and we are so grateful to have such a beautiful and relaxing place to vacation.

"So Many People to Thank! " Read full review on TripAdvisor 5/15/2012 Vote

5. The bed was super comfortable, the staff were all exceptionally nice & friendly (loved the bell men/valets!)and the whole resort was spotless.

"Almost Perfect!! " Read full review on TripAdvisor 5/14/2012 Vote

6. The most pleasant staff imaginable: front desk; Barbara, the consierge; Chris and Penny, the bartenders; and the valet (who gave us great tips for the airport return).

"Awesome " Read full review on TripAdvisor 5/12/2012 Vote

7. It is a great place and for the most part, staff was very accommodating BUT we wouldn't stay there again.

"Lovely location, big resort! " Read full review on TripAdvisor 5/11/2012 Vote

8. Front desk staff were friendly.

"Excellent room. Everything else average. " Read full review on TripAdvisor 5/11/2012 Vote

9. The staff is wonderful, especially Hannah at the front desk.

"Much needed retreat " Read full review on TripAdvisor 5/10/2012 Vote

10. Overall experience: Friendly, courteous staff, beautiful grounds in paradise, amazing beach, delicious breakfasts (we ate elsewhere in the evening), clean, comfortable rooms with lots of amenities = worth the price.

"Excellent resort in a great location " Read full review on TripAdvisor 5/9/2012 Vote