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Rank
2nd
Out of 91

Westin Kaanapali Ocean Resort Villas

Average Price: $404  
 
Hotel Class:
6 Kai Ala Drive
Lahaina, 96761 View map  
4-Star Hotel Rank: 1 of 12
Average review rating: 4.25
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (97) , MyTravelGuide (4) , TripAdvisor (1211) , YahooTravel (27)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 583 comments. 
83% wrote positive comments about service
The following words were used in comments with Service:
clean (28)   concierge (34)   customer (35)   excellent (44)   food (40)   friendly (30)   good (66)   great (104)   hotel (72)   housekeeping (22)   nice (30)    
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1. The service was good, and everything was clean & new.
"wonderful family location! " Read full review on TripAdvisor   5/19/2012 Vote      
2. It's my understanding that they clean once a week if you are there for 6 days or more, otherwise they don't offer cleaning services.
"Decent stay, nice resort with MAJOR issues " Read full review on TripAdvisor   5/17/2012 Vote      
3. We had similar good service at the Pulehu Italian restaurant and returned to both restaurants.
"good news for people with food allergies " Read full review on TripAdvisor   5/16/2012 Vote      
4. This service made the vacation much more enjoyable for all of us.
"good news for people with food allergies " Read full review on TripAdvisor   5/16/2012 Vote      
5. They told me we had clean up service Wednesday and just to wait, I told them no I need them changed and they ended up just doing our weekly cleaning on Monday instead of Wednesday.
"Very pretty, luxurious, and well kept, stupid crowded though " Read full review on TripAdvisor   5/12/2012 Vote      
6. Poolside bar service during the week was very good but the weekends was poor.
"Excellent room. Everything else average. " Read full review on TripAdvisor   5/11/2012 Vote      
7. Valet and bellman service was excellent.
"Excellent room. Everything else average. " Read full review on TripAdvisor   5/11/2012 Vote      
8. Service was pretty good, though we had to ask for our robes to be returned twice and our pool towels once.
"Lovely location, big resort! " Read full review on TripAdvisor   5/11/2012 Vote      
9. Restaurants were excellent and service was friendly.
"Maui Paradise Hotel " Read full review on TripAdvisor   5/2/2012 Vote      
10. - beautiful lobby: the main building lobby overlooks the beach, it's stunning- very nice rooms, our bathroom had California style shutters that opened into the bedroom which overlooked the beach- our maid even put our dirty dishes into the dishwasher for us on days we did not manage to do it ourselves - amazing service!- lots of car rentals only a 5-10 minute walk from the resort depending on which side you're staying in (we were right on the edge of the resort, so didn't have to take the hotel road, instead climbed under the fence and walked across the main road to find ourselves at the car rental)- a number of pools with beautiful landscaping, and happy hour mai taisAll these factors contributed to this vacation being one of the top two on my list.
"Unforgettable experience " Read full review on TripAdvisor   5/1/2012 Vote      
   
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