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OpinionWell
Rank
2nd
Out of 91

Westin Kaanapali Ocean Resort Villas

Average Price: $404  
 
Hotel Class:
6 Kai Ala Drive
Lahaina, 96761 View map  
4-Star Hotel Rank: 1 of 12
Average review rating: 4.25
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (97) , MyTravelGuide (4) , TripAdvisor (1211) , YahooTravel (27)
SAFE TO BOOK ? (0/5 issues found)
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Bill
Appears in 41 comments. 
37% wrote positive comments about bill
The following words were used in comments with Bill:
cares (2)   charged (12)   credit (5)   desk (5)   need (3)   poor (2)   reviews (2)   slow (2)   staff (4)   thought (2)   towel (2)   trip (2)   wine (2)    
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1. We were honest with them from the beginning, and they were great about it, and we got a $100 credit put on our bill for attending.
"Westin Kaanapali Ocean Resort Villas Wowed Us! " Read full review on TripAdvisor   3/27/2012 Vote      
2. We sat at the bar, ordered a 20 oz Blue Moon and Bud light; had a pleasant chat asked for the bill and were shocked!$18.00 for 2 beers.
"Paradise....all the right things in one place " Read full review on TripAdvisor   5/10/2011 Vote      
3. She even made paying the bill a pleasant experience.
"Always a Great Stay! " Read full review on TripAdvisor   2/17/2011 Vote      
4. Some examples include:- backed up garburator required service- fridge leaked water over the whole kitchen floor and needed repair- dvd player faulty and needed to be replaced- door handle broke off and needed to be replaced- had to request our mid week room 'tidy' 4 times and wait 3 days past due date for room to be cleaned- spa charges on final bill for over $300 which we were not responsible forThis was a beautiful property when new and in a fantastic location, however the overall service levels from staff and the maintenance of the property is poor given all the defects and poor customer service we experienced.
"Way below expectations based on Tripadvisor feedback " Read full review on TripAdvisor   3/27/2009 Vote      
5. I was fine with a bill that may have been a dollar or so more but more of a Larry''s market atmosphere with supprisingly better selection.
"total relaxation " Read full review on TripAdvisor   1/31/2009 Vote      
6. This place fit the bill perfectly.
"All the comforts of home, great snorkeling " Read full review on TripAdvisor   4/18/2008 Vote      
7. My husband would not leave until they printed out an adjusted copy of the bill.
"Service Disappointing, Beautiful Surroundings " Read full review on TripAdvisor   4/16/2012 Vote      
8. We got a phone call later that night from the pool bar, saying that because we had not closed out our bill, we had been charged for the items we ordered plus a 18% gratuity.
"Service Disappointing, Beautiful Surroundings " Read full review on TripAdvisor   4/16/2012 Vote      
9. My husband explained how irritated he was to the front desk staff and she merely apologized and promised to take the latter charge of our bill.
"Service Disappointing, Beautiful Surroundings " Read full review on TripAdvisor   4/16/2012 Vote      
10. Later in the week, we were served lunch by one server and our bill was closed out by another server.
"Service Disappointing, Beautiful Surroundings " Read full review on TripAdvisor   4/16/2012 Vote      
   
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