Westin Kaanapali Ocean Resort Villas, Lahaina, Front Desk

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Rank

2nd

Out of 91

Westin Kaanapali Ocean Resort Villas	Average Price: $404 Check Rates

Hotel Class:

6 Kai Ala Drive

Lahaina, 96761 View map

4-Star Hotel Rank: 1 of 12
Average review rating: 4.25

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (97) , MyTravelGuide (4) , TripAdvisor (1211) , YahooTravel (27)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (113) balcony (197) bar (221) bath (41) bathroom (217) beach (1155) bed (228) bill (42) breakfast (235) charge (63) check in (178) check out (60) concierge (183) cost (76) deal (101) dinner (168) fee (63) food (348) front desk (253) highway (42) hot tub (52) hotel (935) housekeeping (153) laundry (55) lobby (119) location (420) lunch (108) maid service (48) manager (93) money (104) ocean (897) parking (275) pool (1448) price (157) rate (55) recommend (233) restaurant (546) room (2048) service (584) shower (178) shuttle (304) spa (129) staff (576) suite (169) towel (189) tub (120) valet (67) value (49) view (773) walk (239)

Front desk

Appears in 253 comments.

64% wrote positive comments about front desk

The following words were used in comments with Front desk:
better (11) concierge (15) desk (266) friendly (21) great (12) helpful (33) housekeeping (13) management (18) nice (15)

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1. On the other hand, the front desk staff is great- Deedee in particular.

"Nice, but they nickel and dime you " Read full review on TripAdvisor 5/22/2012 Vote

2. We politely went to the front desk and asked if they had anything better and they offered us an oceanview that looked over the parking lot with a peak-a-boo view of the ocean in the distance.

"Decent stay, nice resort with MAJOR issues " Read full review on TripAdvisor 5/17/2012 Vote

3. Front desk staff were friendly.

"Excellent room. Everything else average. " Read full review on TripAdvisor 5/11/2012 Vote

4. The staff is wonderful, especially Hannah at the front desk.

"Much needed retreat " Read full review on TripAdvisor 5/10/2012 Vote

5. Pros: 1 bedroom suite spacious & modern; Our View from Building 2, Room 2323 was amazing with beach/ocean/pool views; Full modern clean kitchen; Small washer/Dryer in suite, but noisy; Huge bathroom with deep spa tub and separate large shower; Detailed friendly housekeeping/TIP these Hard Workers Please; Professional/friendly front desk; Concierge: quick & knowledgeable; Pool Complex beautiful/South end better with water slide.

"Book this resort now!! " Read full review on TripAdvisor 3/28/2012 Vote

6. Front desk tells me there is no record of any problem or complaint in our file.

"Horrid front desk staff; possible health hazard " Read full review on TripAdvisor 3/10/2012 Vote

7. You can also turn in your towels to the pool staff or front desk and they will give you fresh new ones at any time which is convienant.

"Great all inclusive vacation spot. " Read full review on TripAdvisor 3/8/2012 Vote

8. Front desk staff are professional and full of aloha spirit.

"4 Weeks of Aloha Spirit at Westin Villas " Read full review on TripAdvisor 2/14/2012 Vote

9. Btw Alex at the front desk is a wonderful asset to WESTIN.

"Owner comments " Read full review on TripAdvisor 2/11/2012 Vote

10. Front Desk staff could be a little more friendly.

"Overall a great stay! " Read full review on TripAdvisor 1/28/2012 Vote