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Rank
2nd
Out of 19

Outrigger Kiahuna Plantation

Average Price: $193  
 
Hotel Class:
2253 Poipu Road
Koloa, 96756 View map  
3-Star Hotel Rank: 1 of 15
Average review rating: 4.08
OpinionWell Value Index: 10
Traveler reviews analyzed: Expedia (57) , TripAdvisor (231)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 11 comments. 
The following words were used in comments with Manager:
complaints (2)   desk (2)   guest (2)   management (12)   professional (2)   view (2)    
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1. The manager told her that the only reason she had returned the call is because my travel consultant had called so many times.
"Trouble from the beginning " Read full review on TripAdvisor   2/23/2008 Vote      
2. The next morning the manager, very professionally and politely set us up in another condo, with a far better view for our 'oceanview' rate.
"Less Than Outstanding " Read full review on TripAdvisor   2/7/2008 Vote      
3. I have emailed above mentioned to general manager and there was no follow up after my email.
Read full review on TripAdvisor   1/5/2011 Vote      
4. I have asked for the front office manager and described what happened but she told me:'we found you a room, what else do you want?' I am sorry but I don't think that these employees are professional turning guests away and revenue the guests can provide.
Read full review on TripAdvisor   1/5/2011 Vote      
5. The manager informed us all of our belongings had already been moved.
"Great complex, not so great rooms " Read full review on TripAdvisor   1/21/2010 Vote      
6. The staff was full of attitude, and when the manager finally contacted me 'the next day' after I complained to the front desk, she wanted to argue that it was an ocean view.
"BEWARE OF UNIT #132 and a Poorly Run Outrigger Property!!!!!! " Read full review on TripAdvisor   3/3/2009 Vote      
7. We waited until Monday and when the manager was still not there at 9am I called my travel consultant who then took over to find the manager and voice the complaints.
"Trouble from the beginning " Read full review on TripAdvisor   2/23/2008 Vote      
8. The manager went on to ask her, 'Do you realize it is a holiday and I am at home?' 'Why are you calling me.
"Trouble from the beginning " Read full review on TripAdvisor   2/23/2008 Vote      
9. Later, Monday evening, there was a message from the manager on the hotel voicemail.
"Trouble from the beginning " Read full review on TripAdvisor   2/23/2008 Vote      
10. Seeing that we arrived to Outriggers on a Saturday, our complaints about our accommendations could only be heard by the lonely front desk clerk because the manager did not work on the the weekend and there was nobody else to talk to.
"Trouble from the beginning " Read full review on TripAdvisor   2/23/2008 Vote      
   
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