Mauna Kea Beach Hotel, Kamuela, Service

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Rank

3rd

Out of 22

Mauna Kea Beach Hotel	Average Price: $370 Check Rates

Hotel Class:

62-100 Mauna Kea Beach Drive

Kamuela, 96743 View map

4-Star Hotel Rank: 3 of 7
Average review rating: 4.59

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (22) , MyTravelGuide (2) , TripAdvisor (171) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (9) balcony (13) bar (41) bath (10) bathroom (35) beach (274) beachfront (5) bed (15) breakfast (39) cabana (5) charge (8) check in (14) closet (13) complimentary (4) concierge (15) cost (12) deal (8) decor (4) dinner (44) food (77) front desk (8) gym (7) hotel (274) housekeeping (8) lobby (13) location (34) lunch (22) manager (6) money (12) ocean (53) parking (10) pool (41) price (36) rate (23) recommend (15) restaurant (73) room (223) room service (9) service (89) shower (20) shuttle (7) spa (9) staff (87) suite (5) towel (28) tub (9) valet (6) value (9) view (67) walk (8)

Service

Appears in 89 comments.

78% wrote positive comments about service

The following words were used in comments with Service:
amazed (5) bar (5) beach (13) better (5) breakfast (5) drink (5) excellent (4) expense (5) food (12) good (8) great (5) hotel (15)

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1. Maid-service was excellent.

"Stunning Hotel with Great Beach! " Read full review on TripAdvisor 3/19/2011 Vote

2. Mauna Kea has the beach and Fairmont has the big pools and better service.

"Stunning Hotel with Great Beach! " Read full review on TripAdvisor 3/19/2011 Vote

3. The service & bartending is warm & personal yet always professional.

"My soul is at peace here (but the bean-counters do their best to ruin it!) " Read full review on TripAdvisor 3/9/2011 Vote

4. Superior service, facilities.

"Favorite Place in the World " Read full review on TripAdvisor 2/25/2011 Vote

5. There is simply no comparison to either Hualalai or the Orchid, and for a more economical alternative the Hapuna Beach Prince offers far better service with a similiarly beautiful beachfront.

"Mauna Kea a HUGE disappointment " Read full review on TripAdvisor 1/27/2011 Vote

6. Monettes, as a privately-owned commissary on the premises, displayed far better customer service, and an infinitely better menu for a similiar price tag.

"Mauna Kea a HUGE disappointment " Read full review on TripAdvisor 1/27/2011 Vote

7. On the other hand, it is, like the Mauna Kea, open and airy, the service and food are just as good, and we got an amazing price on our rooms.

"Classy, comfortable and classic " Read full review on TripAdvisor 1/19/2011 Vote

8. The staff also made our experience there even more special, as they provided excellent service in support of our wedding party.

"Another fantastic experience here with excellent service " Read full review on TripAdvisor 12/6/2010 Vote

9. If you want real service go to the Four Seasons Hualalai where they know how to pamper their guests.

"What a dumb !!! Worst service of all Hawaiian resorts. " Read full review on TripAdvisor 9/9/2010 Vote

10. The service levels are basic, instead of receiving a warm welcome at reception the girl started a persistent upselling attempt at check-in ('you need to wait for your room till 3 pm, but if you are willing to spend the small amount of USD 300 more per night we can give you an oceanfront room right away').

"Lost the spirit " Read full review on TripAdvisor 8/21/2010 Vote