THE EQUUS an AQUA Boutique Hotel, Honolulu, Service

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Rank

35th

Out of 165

THE EQUUS an AQUA Boutique Hotel	Average Price: $95 Check Rates

Hotel Class:

1696 ALA MOANA Boulevard

Honolulu, 96815 View map

1-Star Hotel Rank: 2 of 5
Average review rating: 3.78

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (50) , MyTravelGuide (17) , Travelocity (5) , TripAdvisor (537) , YahooTravel (24)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (33) balcony (23) bar (22) bath (11) bathroom (78) beach (241) bed (152) breakfast (214) cable (11) charge (21) check in (51) check out (25) complimentary (16) cost (23) deal (25) decor (20) dinner (14) food (47) front desk (119) hotel (969) housekeeping (37) laundry (14) lobby (97) location (275) maid (11) manager (49) money (45) ocean (50) parking (144) pillow (35) pool (103) price (133) rate (38) recommend (89) restaurant (71) room (921) service (159) sheets (14) shower (71) shuttle (13) staff (356) street (136) suite (18) to park (24) towel (61) tub (12) value (54) view (106) walk (191) wireless (38)

Service

Appears in 159 comments.

93% wrote positive comments about service

The following words were used in comments with Service:
clean (25) comfortable (8) customer (22) elevator (8) excellent (15) free (11) friendly (24) good (15) great (22) guest (17) helpful (15) hotel (41) location (12) management (17) nice (9) night (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The cleaning service staff were NOT nice, never greeted, and did not clean the rooms well.

"Pretty good place " Read full review on TripAdvisor 5/15/2012 Vote

2. The front desk staff is very, very nice, always smiling and the male service staff walking around were always quick to smile, greet, and give tips.

"Pretty good place " Read full review on TripAdvisor 5/15/2012 Vote

3. For those who plan to use their computers in the room, there is free LAN service, but no WiFi.

"You get what you pay for " Read full review on TripAdvisor 2/23/2012 Vote

4. Clinton had superb customer service skills, they were head and shoulders above any other person we spoke to that day.

"Customer service is key. Rene, Clinton, (and another gentleman who worked at the front desk with a short ponytail [ I didn't " Read full review on TripAdvisor 2/8/2012 Vote

5. Yes because it's affordable, service is fabulous and location is not bad.

"the Truth... " Read full review on TripAdvisor 2/6/2012 Vote

6. Aloha Rene and team ,thanks again so much for a wonderful stay again at the Equus Marina ,delighted with the service ,amenities and superb deluxe ocean view room.

"RENE,LAND OF PURE ALOHA,THANKS A MILLION,PERFECT VACATION. " Read full review on TripAdvisor 2/2/2012 Vote

7. Visited Hawaii 12 times and this is our 2nd stay at this hotel and the Service is perfect ,rooms superior comfort and ocean views spectacular .

"RENE,LAND OF PURE ALOHA,THANKS A MILLION,PERFECT VACATION. " Read full review on TripAdvisor 2/2/2012 Vote

8. The service is super friendly and the hotel is a cute and relaxing place to stay.

"Quality Hotel " Read full review on TripAdvisor 11/11/2011 Vote

9. Cutomer service excellent, in particular with an excellent and attentive manager, Renee.

"Comfortable stay, safe, good people, excellent customer service " Read full review on TripAdvisor 11/9/2011 Vote

10. Service was outstanding and far better than any chain hotel.

"Value for money, excellent service " Read full review on TripAdvisor 11/1/2011 Vote