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OpinionWell
Rank
14th
Out of 165

Hyatt Regency Waikiki Beach Resort and Spa

Average Price: $291  
 
Hotel Class:
2424 KALAKAUA Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 5 of 17
Average review rating: 4.12
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (117) , MyTravelGuide (472) , Travelocity (40) , TripAdvisor (771) , YahooTravel (36)
SAFE TO BOOK ? (2/5 issues found)
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Manager
Appears in 47 comments. 
70% wrote positive comments about manager
The following words were used in comments with Manager:
complain (3)   desk (9)   generous (9)   helpful (4)   hotel (10)   liked (4)   management (49)   nice (3)   night (4)    
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1. I passed out on comfortable bed and when I woke up my wife told me hotel general manager came by with complimentary drinks, fruit basket and box of chocolate with warm greeting.
"Prime location with priceless view of Waikiki beach! " Read full review on TripAdvisor   2/23/2012 Vote      
2. Their managers did the best they could to maintain situation.
"Impressed!!! " Read full review on TripAdvisor   9/12/2011 Vote      
3. The manager did move us to the 31st floor, which was much better.
"Beware noisy rooms at lower levels! " Read full review on TripAdvisor   2/25/2011 Vote      
4. Then, we also received a honeymoon amenity, along with a handwritten note from the General Manager, which was a very nice touch.
"This is the all-time worst Hyatt in Hawaii!!! AVOID THIS HOTEL AT ALL COSTS!!!! " Read full review on TripAdvisor   9/11/2010 Vote      
5. Two days before my arrival there was a hotel computer error that mistakenly charged me for my pre-paid stay all over again (potential disaster!) and the Front Desk Manager handled and corrected the matter with impressive swiftness with just a phone call.
"Really enjoyed my stay! " Read full review on TripAdvisor   4/7/2010 Vote      
6. Mike Fujii (Sales Manager) and the Hyatt crew were all very helpful and always available, and even during the crisis, they were there (or made sure those who had to be were).
"My first time in Waikiki, and my stay at the Hyatt makes it certain I will be back! " Read full review on TripAdvisor   3/8/2010 Vote      
7. I was checked in and handed my keys in a matter of 5 minutes, I got the opportunity to meet one of the managers by the name of Micah Laymon, what a kind person, as she guided me in the right direction and everytime I saw her thereafter she remembered my name and greeted my and my fiance with a smile and offered a helping hand.
"Perfect Place with Everything You Need!!!!! " Read full review on TripAdvisor   9/9/2009 Vote      
8. The manager did try and help with the bills at the end, but I didnt enjoy myself on my vacation.
"Hyatt Waikiki can use a little repair " Read full review on YahooTravel   12/3/2008 Vote      
9. I talked to Robin, the assistant front desk manager, who was extremely helpful.
"Luxury at the Hyatt!! " Read full review on TripAdvisor   9/23/2008 Vote      
10. Francis the manager went the extra yard to change our room when we were discomforted by the noise of the elevator.
"The elevators! " Read full review on TripAdvisor   5/4/2012 Vote      
   
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