Hyatt Regency Waikiki Beach Resort and Spa, Honolulu, Concierge

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Rank

14th

Out of 165

Hyatt Regency Waikiki Beach Resort and Spa	Average Price: $291 Check Rates

Hotel Class:

2424 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 5 of 17
Average review rating: 4.12

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (117) , MyTravelGuide (472) , Travelocity (40) , TripAdvisor (771) , YahooTravel (36)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (54) balcony (134) bar (118) bathroom (197) beach (939) bed (159) breakfast (383) charge (70) check in (152) check out (61) complimentary (44) concierge (45) cost (59) deal (67) deck (36) decor (30) dinner (63) fee (53) food (190) front desk (164) gym (35) hotel (1791) housekeeping (52) lobby (108) location (534) lunch (39) manager (47) money (66) ocean (415) parking (176) pool (570) price (134) rate (97) recommend (129) restaurant (323) room (1788) room service (35) service (385) shower (71) spa (85) staff (538) street (366) suite (34) towel (173) valet (88) valet parking (46) value (49) view (702) walk (149) wireless (31)

Concierge

Appears in 45 comments.

88% wrote positive comments about concierge

The following words were used in comments with Concierge:
friendly (4) great (3) helpful (19) knowledgable (3) liked (3) location (3) need (4) recommend (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Expedia Concierge service was a tremendous help.

"Hyatt Honeymoon " Read full review on TripAdvisor 3/25/2012 Vote

2. The front desk and concierge were helpful and friendly.

"Amazing stay in Waikiki " Read full review on TripAdvisor 3/23/2012 Vote

3. From the doorman, to the front desk clerk to the Club Room concierge, we were duly impressed with the warm aloha and authentic welcome and attention.

"Warm aloha from a superior hotel! " Read full review on TripAdvisor 3/13/2012 Vote

4. We used the concierge to help us book 2 tours, had to wait almost an hour to talk to anyone and had just about given up, but he was knowlegable, friendly and helpful - just a shame he was the only one there and the peole in front of us took a long time to decide what they were doing, he was incredibly patient with them.

"Overpriced and outdated but Incredible View " Read full review on TripAdvisor 3/9/2012 Vote

5. The concierge staff was fabulous -- even though it was crowded at times, it was very well-staffed, and there was always someone to answer our questions (as opposed to the front desk and concierge desk, which always seemed super-crowded).

"Great location - upgrade to Regency Club! " Read full review on TripAdvisor 10/21/2011 Vote

6. And services like baggage help, check-in and concierge, strangely work.

"If the rate is good I recommend it. " Read full review on TripAdvisor 9/12/2011 Vote

7. While the front desk staff/concierge/room service attendants were very pleasant, that's where it stopped.

"Never Again " Read full review on TripAdvisor 8/22/2011 Vote

8. Very helpful concierge desk.

"Good but expensive " Read full review on TripAdvisor 8/8/2011 Vote

9. We also had a private concierge who had a good local knowledge and recommended various trips and restaurants.

"Really enjoy my stay " Read full review on TripAdvisor 3/4/2011 Vote

10. The guy at the concierge was excellent though (I think Jason was his name), he was very helpful and very knowledgeable.

"Great location.... " Read full review on TripAdvisor 6/2/2010 Vote