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Rank
15th
Out of 426

Hilton Atlanta

Average Price: $207  
 
Hotel Class:
255 COURTLAND Street NorthEast
Atlanta, 30303 View map  
3-Star Hotel Rank: 4 of 93
Average review rating: 3.85
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (20) , MyTravelGuide (1546) , Travelocity (9) , TripAdvisor (354) , YahooTravel (27)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 22 comments. 
62% wrote positive comments about manager
The following words were used in comments with Manager:
friendly (2)   hotel (5)   informative (2)   lounge (2)   management (24)   offers (2)   order (4)    
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1. stayed at the hotel and had a great stay the staff where very friendly specially the manager Mr.
"nice place " Read full review on TripAdvisor   5/1/2012 Vote      
2. The manager took care of it, but he also looked at me as though he couldn't understand why I'd be upset (it was the end of the month, and I had very little money in my account, so I was overdrawn), and he didn't even apologize or offer to comp a meal, etc. Everything was cleared up by the next morning, but there was no effort made by the hotel to smooth over the situation any further.
"Beautiful hotel, awful service " Read full review on TripAdvisor   10/31/2011 Vote      
3. At least those managers apologized, and we all had a good laugh and a beer.
"Surprised by the positive reviews... " Read full review on TripAdvisor   10/27/2011 Vote      
4. In fact one of the managers, Vince Howard was especially accommodating.
"Excellent Customer Service " Read full review on TripAdvisor   8/15/2011 Vote      
5. First of all, I just want to thank Kendra the front desk manager for her superb customer service.
"Above and Beyond Customer Service " Read full review on TripAdvisor   3/23/2011 Vote      
6. The staff was extremely friendly from the first contact with the valet, to the front desk manager, to the servers in the lobby bar.
"Great Business Hotel - Nice Staff " Read full review on TripAdvisor   3/3/2012 Vote      
7. I went to the front desk with the manager of the restaurant to find that the credit card authorization that I faxed two weeks prior had been misplaced.
"Don't expect Hilton Quality " Read full review on TripAdvisor   1/16/2012 Vote      
8. After several emails and voice mails to this manager without being answered, I finally had to call and ask to speak to someone else when I had questions that I needed answered before my stay.
"Don't expect Hilton Quality " Read full review on TripAdvisor   1/16/2012 Vote      
9. Secondly, we ate at the downstairs hotel restaurant, and it clearly did not have enough wait staff, and the manager was flummoxed that he was getting so many people at the lunch hour (the restaurant is huge, and IT WAS A CONFERENCE).
"Beautiful hotel, awful service " Read full review on TripAdvisor   10/31/2011 Vote      
10. I knew I wouldn't get anywhere with him, so I asked him to get his manager.
"Beautiful hotel, awful service " Read full review on TripAdvisor   10/31/2011 Vote      
   
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