Sheraton Phoenix Downtown Hotel, Phoenix, Manager

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Rank

2nd

Out of 366

Sheraton Phoenix Downtown Hotel	Average Price: $245 Check Rates

Hotel Class:

340 North 3rd Street

Phoenix, 85004 View map

3-Star Hotel Rank: 1 of 62
Average review rating: 4.25

OpinionWell Value Index: 3

Traveler reviews analyzed: MyTravelGuide (5) , Expedia (23) , TripAdvisor (365)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (21) bar (102) bath (8) bathroom (32) bed (58) bill (11) breakfast (54) charge (22) check in (63) check out (16) complimentary (11) concierge (30) cost (15) deck (8) decor (11) dinner (27) downtown (197) fitness center (18) food (99) front desk (64) gym (44) hotel (636) housekeeping (42) lobby (112) location (131) lunch (13) manager (17) money (14) parking (42) pillow (16) pool (100) price (38) rate (19) recommend (45) restaurant (195) room (469) room service (40) service (223) sheets (9) shower (20) shuttle (11) staff (284) street (72) suite (19) towel (21) valet (33) value (10) view (65) walk (60) wireless (25)

Manager

Appears in 17 comments.

71% wrote positive comments about manager

The following words were used in comments with Manager:
efficient (2) generous (5) guest (3) hotel (3) liked (4) management (19) problem (3)

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1. They have an outstanding staff beginning with Jason, manager, who always warmly welcomes us and Ryan, our server who is amazing.

"Awesome lunch and Fantastic Service " Read full review on TripAdvisor 3/7/2012 Vote

2. A special mention goes to their restaurant manager, Cliff: The discrete attentiveness reflective of his Continental origins made me feel like Audrey Hepburn in 'Breakfast.

"Magnificently exceeded all expectations. " Read full review on TripAdvisor 2/10/2012 Vote

3. When I called customer service about the alarm clock, they were not empathetic at all--I got a brief-sorry-- so I asked to speak to the manager who was very good about it and said he would speak to the housekeeping manager to remind staff to turn off the alarms in rooms where guests had checked out.

"Busy convention style hotel " Read full review on TripAdvisor 11/1/2011 Vote

4. Cole, General Manager, Best Western Four Seasons.

"Wow! An Example of Heroic Hospitality at its Best! " Read full review on TripAdvisor 10/22/2009 Vote

5. Nicely, but a bit too efficiently, she sent us along our way and quickly turned and walk back through a door behind the front desk - no doubt to go talk to a manager.

"That's a First - Walking into an occupied room! " Read full review on TripAdvisor 4/21/2012 Vote

6. I was hoping to get a discount for the trouble, but she said 'I'll forward this to my manager, and someone will contact you in a few days.

"Enjoyable " Read full review on TripAdvisor 12/26/2011 Vote

7. The next time we dined there, the service was non-existent and the restaurant manager was defensive and had a terrible attitude.

"It is a Sheraton...with lots of quirkiness! " Read full review on TripAdvisor 3/29/2011 Vote

8. The Front Office Manager (I believe his name is Duncan) checked us in, and was personable, efficient, and informative.

"The Best Starwood property I stayed at this week-& I stayed at 3! " Read full review on TripAdvisor 3/21/2011 Vote

9. Most business hotels have 'rather be somewhere else' staff but here, the general attitude was 'eager to please'; I LIKE working here; how can I help YOU, etc. Of note was a last minute business dinner for 6 at the restaurant and the supervisor or manager, I believe a Mr.

"Business trip - Great - would stay here for pleasure also " Read full review on TripAdvisor 9/14/2010 Vote

10. I know they may feel like they are just 'doing their job',but being a guest, instead of the general manager, inspired me to besure these little things are not overlooked at our hotel.

"Wow! An Example of Heroic Hospitality at its Best! " Read full review on TripAdvisor 11/11/2009 Vote