Newport Beachside Hotel and Resort, Miami, Front Desk

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Rank

23rd

Out of 468

Newport Beachside Hotel and Resort	Average Price: $220 Check Rates

Hotel Class:

16701 COLLINS AVENUE

Miami, 33160 View map

5-Star Hotel Rank: 6 of 16
Average review rating: 3.42

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (93) , MyTravelGuide (40) , TripAdvisor (376)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (34) balcony (76) bar (122) bath (19) bathroom (67) beach (592) bed (106) bill (19) breakfast (88) cabana (19) charge (37) check in (45) concierge (22) cost (52) deal (36) decor (19) dinner (39) fee (81) food (131) front desk (94) hotel (890) housekeeping (39) lobby (143) location (135) lunch (20) maid (19) manager (63) money (48) ocean (128) parking (98) pool (319) price (94) rate (38) recommend (78) restaurant (184) room (910) room service (18) service (157) shower (26) spa (24) staff (206) street (101) suite (122) towel (62) tub (33) valet (60) valet parking (39) value (26) view (140) walk (66)

Front desk

Appears in 94 comments.

50% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (5) good (4) great (7) happy (4) helpful (11) hotel (11) housekeeping (8) informative (5) management (8) nice (8) night (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk people seem nice for the area.

"If you are a Westgate owner, don't exchange here! " Read full review on TripAdvisor 5/1/2010 Vote

2. The only pleasant front desk person was the one we met upon checkout who proceeded to credit us back the $12/day resort fee because of the flooding; however, if we hadn't mentioned the flooding we wouldn't have gotten the credit.

"Two nights too long... " Read full review on TripAdvisor 3/27/2010 Vote

3. Staff very helpful on the front desk.

"Great beach " Read full review on TripAdvisor 1/26/2010 Vote

4. The staff is the best, starting with the front desk personnel led by Michelle Theodule.

"The Newport continues to be the best " Read full review on TripAdvisor 12/29/2009 Vote

5. some staff at the hotel front desk are friendly, while some are abrupt & unfriendly.

"When life is a beach! " Read full review on TripAdvisor 12/4/2009 Vote

6. m front desk supervisor was nice and sent up the security guard to try a couple things, nope.

"Pretty, sunny, hot- enjoyable-great BEACH!!! " Read full review on TripAdvisor 10/20/2009 Vote

7. The front desk was helpful.

"Pretty, sunny, hot- enjoyable-great BEACH!!! " Read full review on TripAdvisor 10/20/2009 Vote

8. The woman who worked the front desk on the day shift was very nice and helpful.

"Nice beach and pool area " Read full review on Expedia 10/7/2009 Vote

9. Front desk and Valets were awesome.

"nice place " Read full review on Expedia 9/29/2009 Vote

10. We had great fun and the kids loved the free hair braids , henna tattoos etc.Finally a shout for Michelle Theodule, the front desk manager, she was happy to resolve any issues, she and all of the staff obviously enjoyed working at the resort and everyone was in good spirits.

"Wish we could have stayed longer! " Read full review on TripAdvisor 6/8/2009 Vote