Hotel Highland at Biltmore, Phoenix, Service

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Rank

30th

Out of 366

Hotel Highland at Biltmore	Average Price: $145 Check Rates

Hotel Class:

2310 East Highland Avenue

Phoenix, 85016 View map

3-Star Hotel Rank: 17 of 62
Average review rating: 3.94

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (43) , MyTravelGuide (3) , TripAdvisor (60) , YahooTravel (9)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (4) bar (10) bargain (2) bathroom (15) bathtub (2) bed (23) breakfast (74) charge (2) check in (4) check-out (3) complimentary (10) cost (2) deal (4) decor (8) downtown (2) fitness room (4) food (11) freeway (2) front desk (13) gym (2) hot tub (5) hotel (148) housekeeping (4) lobby (6) location (40) manager (7) money (4) parking (10) patio (3) pillow (13) pool (30) price (20) rate (11) recommend (8) restaurant (17) room (160) service (15) sheets (2) shower (16) shuttle (12) spa (2) staff (51) street (4) suite (4) towel (5) tub (3) value (7) view (2) walk (10) wireless (10)

Service

Appears in 15 comments.

60% wrote positive comments about service

The following words were used in comments with Service:
clean (2) distance (2) excellent (3) friendly (2) good (4) hotel (3) nice (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. My room was very clean and comfortable and the service from each employee I encountered was superb.

"A true gem in Phoenix! " Read full review on TripAdvisor 3/10/2012 Vote

2. The staff were all very friendly and the service was also very good.

"Excellent Value " Read full review on TripAdvisor 11/1/2011 Vote

3. excellent customer service - friendly/ professional; shuttle appreciated; walking distance to so much; decor understated/elegant; unique breakfast buffet - mushroom chicken & red chili beef tamales, fresh fruit ,etc plus evening paninis and bar; fluffy duvet and soft sheets yummy!easy access to freeways.

"we loved it & always stay here! " Read full review on TripAdvisor 8/20/2011 Vote

4. The linen was clean and the service excellent.

"Best value for Money at Hotel Highland at Phoenix " Read full review on TripAdvisor 11/23/2008 Vote

5. The rooms were ok, and the pool was filthy, but the breakfast and the service the staff provided was excellent.

"Excellent Service! " Read full review on Expedia 5/14/2008 Vote

6. VERY GOOD SERVICE, NICE ROOMS, IN NICE AREA.

"VERY GOOD SERVICE, NICE ROOMS, IN NICE AREA. " Read full review on Expedia 4/30/2008 Vote

7. The hotel offers a shuttle service to and from the airport and to locations within a 3 mile radius.

"Outstanding customer service at a lovely boutique hotel " Read full review on TripAdvisor 5/22/2012 Vote

8. A list of TV channels would be good, as would a list of services.

"Very comfortable beds outweigh smaller issues. " Read full review on TripAdvisor 4/16/2012 Vote

9. Could have used more towels an extra pillow and blanket and a directory of services in the room.

"Exactly as pictured on their website " Read full review on TripAdvisor 3/23/2012 Vote

10. The service was very spotty.

"So so... " Read full review on TripAdvisor 7/27/2011 Vote