Hotel Highland at Biltmore, Phoenix, Manager

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Rank

30th

Out of 366

Hotel Highland at Biltmore	Average Price: $145 Check Rates

Hotel Class:

2310 East Highland Avenue

Phoenix, 85016 View map

3-Star Hotel Rank: 17 of 62
Average review rating: 3.94

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (43) , MyTravelGuide (3) , TripAdvisor (60) , YahooTravel (9)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 7 comments.

The following words were used in comments with Manager:

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1. The manager delayed our move, though, saying that they needed inspection first before we'd be given the key to move down the hall.

"Great location, nice rooms, so-so service, weak internet... " Read full review on TripAdvisor 3/19/2011 Vote

2. This was quite frustrating, so we asked to speak to the on-duty manager.

"Great location, nice rooms, so-so service, weak internet... " Read full review on TripAdvisor 3/19/2011 Vote

3. I emailed the General Manager and front office manager regarding my stay and still have never heard a word.

"Service is poor but great location " Read full review on TripAdvisor 12/8/2010 Vote

4. After talking with the Manager at check it, it is their policy and they stick to it.

"Disappointment at the Highland " Read full review on TripAdvisor 2/18/2010 Vote

5. I told the manager that I hope it was worth angering a customer over an english muffin.

"Never Again!! " Read full review on TripAdvisor 10/28/2008 Vote

6. Another employee (presumably the on duty manager) walked up to her and whispered something.

"Never Again!! " Read full review on TripAdvisor 10/28/2008 Vote

7. I asked about it again on check-out (a Sunday) and the clerk said she didn`t know about it but would talk to the manager the following day and would fax me.

"Doesn`t honor low rate guarantee " Read full review on TripAdvisor 6/6/2008 Vote