Hotel Highland at Biltmore, Phoenix, Manager

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Rank

30th

Out of 366

Hotel Highland at Biltmore	Average Price: $145 Check Rates

Hotel Class:

2310 East Highland Avenue

Phoenix, 85016 View map

3-Star Hotel Rank: 17 of 62
Average review rating: 3.94

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (43) , MyTravelGuide (3) , TripAdvisor (60) , YahooTravel (9)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 7 comments.

The following words were used in comments with Manager:

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1. This was quite frustrating, so we asked to speak to the on-duty manager.

"Great location, nice rooms, so-so service, weak internet... " Read full review on TripAdvisor 3/19/2011 Vote

2. The manager delayed our move, though, saying that they needed inspection first before we'd be given the key to move down the hall.

"Great location, nice rooms, so-so service, weak internet... " Read full review on TripAdvisor 3/19/2011 Vote

3. I emailed the General Manager and front office manager regarding my stay and still have never heard a word.

"Service is poor but great location " Read full review on TripAdvisor 12/8/2010 Vote

4. After talking with the Manager at check it, it is their policy and they stick to it.

"Disappointment at the Highland " Read full review on TripAdvisor 2/18/2010 Vote

5. I told the manager that I hope it was worth angering a customer over an english muffin.

"Never Again!! " Read full review on TripAdvisor 10/28/2008 Vote

6. Another employee (presumably the on duty manager) walked up to her and whispered something.

"Never Again!! " Read full review on TripAdvisor 10/28/2008 Vote

7. I asked about it again on check-out (a Sunday) and the clerk said she didn`t know about it but would talk to the manager the following day and would fax me.

"Doesn`t honor low rate guarantee " Read full review on TripAdvisor 6/6/2008 Vote