Hotel Highland at Biltmore, Phoenix, Front Desk

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Rank

30th

Out of 366

Hotel Highland at Biltmore	Average Price: $145 Check Rates

Hotel Class:

2310 East Highland Avenue

Phoenix, 85016 View map

3-Star Hotel Rank: 17 of 62
Average review rating: 3.94

OpinionWell Value Index: 2

Traveler reviews analyzed: YahooTravel (9) , MyTravelGuide (3) , Expedia (43) , TripAdvisor (60)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (4) bar (10) bargain (2) bathroom (15) bathtub (2) bed (23) breakfast (74) charge (2) check in (4) check-out (3) complimentary (10) cost (2) deal (4) decor (8) downtown (2) fitness room (4) food (11) freeway (2) front desk (13) gym (2) hot tub (5) hotel (148) housekeeping (4) lobby (6) location (40) manager (7) money (4) parking (10) patio (3) pillow (13) pool (30) price (20) rate (11) recommend (8) restaurant (17) room (160) service (15) sheets (2) shower (16) shuttle (12) spa (2) staff (51) street (4) suite (4) towel (5) tub (3) value (7) view (2) walk (10) wireless (10)

Front desk

Appears in 13 comments.

57% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (3) clerk (2) desk (13) friendly (2) helpful (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff were very helpful and answered all of our questions.

"Excellent Place To Stay! " Read full review on TripAdvisor 3/21/2012 Vote

2. The front desk staff was friendly and helpful, the rooms and common areas were clean and updated, and the bed was super comfy.

"Great stay in a great location! " Read full review on TripAdvisor 3/16/2012 Vote

3. The front desk team is very welcoming and there's a great lobby bar with a poolside fire pit.

"surprise surprise --- friendly service, luxurious rooms, poolside firepit " Read full review on TripAdvisor 11/11/2011 Vote

4. Every person I encountered, wether they worked at the front desk or were cleaning or restaurant staff, gave me a genuine friendly greeting.

"Outstanding value and great location in Phoenix " Read full review on TripAdvisor 4/18/2011 Vote

5. I told the front desk and the girl said they would have someone clean it and they never did.

"Nice " Read full review on Expedia 5/20/2008 Vote

6. Front desk folks are very gracious and will help out with anything.

"Great Hotel, Huge "Bang for Your Buck" " Read full review on TripAdvisor 7/16/2011 Vote

7. Then, late the next morning, we got another call from the front desk from a different clerk, telling us that unfortunately we could not be moved since the hotel is sold out,.

"Great location, nice rooms, so-so service, weak internet... " Read full review on TripAdvisor 3/19/2011 Vote

8. Front desk told me they don't have one anymore.

"Service is poor but great location " Read full review on TripAdvisor 12/8/2010 Vote

9. I called the front desk and asked whether I might inquire what had happened, and was told the housekeeper was out, but they would have her call me back.

"That was not trash... " Read full review on Expedia 2/9/2010 Vote

10. I was especially pleased that the internet service worked flawlessly even though I was a long distance from the front desk (often seems to make a difference!).

"Clean and Quiet " Read full review on Expedia 4/28/2009 Vote