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OpinionWell
Rank
7th
Out of 700

Westin Los Angeles

Average Price: $158  
 
Hotel Class:
5400 West Century Boulevard
Los Angeles, 90045 View map  
4-Star Hotel Rank: 5 of 45
Average review rating: 3.34
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (42) , MyTravelGuide (2613) , Travelocity (15) , TripAdvisor (978) , YahooTravel (38)
SAFE TO BOOK ? (3/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Suite
Appears in 48 comments. 
84% wrote positive comments about suite
The following words were used in comments with Suite:
better (3)   desk (4)   enjoy (3)   free (3)   hotel (6)   liked (4)   need (2)   night (2)   smell (2)   staff (2)   upgraded (8)   well (2)    
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1. When we got there they had upgraded us to the Chairman's Penthouse Suite, which was beautiful and amazing.
"great staff/management " Read full review on TripAdvisor   4/9/2012 Vote      
2. The suites are good, not great, and despite the advertising there is no 'spa' on the balcony, there are some items of lawn furniture and evidence there was once a jacuzzi (controls are still on the walls).
"One of the best in the area " Read full review on TripAdvisor   12/21/2011 Vote      
3. The first was the amazing upgrade I received, to the Chairman's Suite.
"Treated Like a VIP " Read full review on TripAdvisor   11/13/2011 Vote      
4. I'm dead tired by now and have just fallen asleep when the Duty Manager (a man who would perhaps be better suited to working at a morgue than in live customer service) wakes me up to tell me that my credit card has been declined and he needs another card.
"Sleep deprivation and uncaring staff - not going back " Read full review on TripAdvisor   11/12/2011 Vote      
5. hotel suite is awesome.
"Love this place.... " Read full review on TripAdvisor   10/31/2011 Vote      
6. Room and en-suite were reasonably spacious and quiet but had a musty smell.
"a reasonable place to stay " Read full review on TripAdvisor   9/14/2011 Vote      
7. Besides bad service with some of the workers, they did try to make it better by upgrading me to a suite (which was nice- but your typical suite).
"Regular Hotel " Read full review on TripAdvisor   9/29/2010 Vote      
8. The young man at check-in, ANKUR, was exceptionally helpful in placing us in the room that best suited our needs.
"Excellent customer service " Read full review on TripAdvisor   7/2/2010 Vote      
9. She made sure that I had a wonderful suite, prompt service and more.
"Natasha the Gold & Platinum Members Service Manager made my stay phenomenal !!! " Read full review on TripAdvisor   3/28/2010 Vote      
10. The suite itself was lovely and I enjoyed the terrace overlooking the airport and seeing the planes land and take off.
"Ordinary " Read full review on TripAdvisor   11/19/2009 Vote      
   
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