Westin Los Angeles, Los Angeles, Concierge

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Rank

7th

Out of 700

Westin Los Angeles	Average Price: $158 Check Rates

Hotel Class:

5400 West Century Boulevard

Los Angeles, 90045 View map

4-Star Hotel Rank: 5 of 45
Average review rating: 3.34

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (42) , MyTravelGuide (2613) , Travelocity (15) , TripAdvisor (978) , YahooTravel (38)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (48) bar (100) bathroom (122) beach (53) bed (242) bill (35) breakfast (113) charge (65) check in (168) check out (28) complimentary (26) concierge (39) cost (48) deal (49) decor (22) dinner (47) fee (37) food (185) front desk (179) gym (48) hotel (1536) housekeeping (30) lobby (204) location (203) lunch (20) manager (65) money (34) neighborhood (19) parking (212) pillow (32) pool (131) price (138) rate (110) recommend (110) restaurant (245) room (1250) room service (59) service (347) sheets (19) shower (83) shuttle (256) staff (436) street (57) suite (48) towel (23) valet (40) value (53) view (64) walk (54) wireless (52)

Concierge

Appears in 39 comments.

77% wrote positive comments about concierge

The following words were used in comments with Concierge:
amazed (3) car (4) free (4) great (6) helpful (13) lounge (3) need (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I was very impressed with the level of help that everyone gave up, from the concierge to the cleaners.

"very happy " Read full review on TripAdvisor 5/5/2012 Vote

2. Didn't take long to check in / check out, the rooms were nice and the Concierge was really helpful when we were trying to decide what to do (ended up getting the Trolley to Manhatten Beach for a couple of hours).

"Nice hotel and helpful staff. " Read full review on TripAdvisor 4/29/2012 Vote

3. Not only is the lobby lovely, the service was good, the rooms were clean, and the concierge was helpful.

"Surprisingly nice " Read full review on TripAdvisor 3/26/2012 Vote

4. Concierge was very helpful at giving us directions and how information on how to navigate the LA buses.

"One night only " Read full review on TripAdvisor 11/15/2011 Vote

5. Easy parking and great concierge.

"Great old airport hotel " Read full review on TripAdvisor 11/5/2011 Vote

6. Free shuttle from airport was very convenient & most of the concierge staff were great but there was a level of misinformation regarding trips to eg Disneyland that was disappointing.

"Convenient location & most staff helpful " Read full review on TripAdvisor 7/11/2011 Vote

7. Also, exceptional concierges.

"super except for pool and laundry " Read full review on TripAdvisor 6/7/2011 Vote

8. Great service from the desk and concierge personnel in taking care of car rentals and overnight mail deliveries.

"Great central location for business in the Los Angeles area. " Read full review on TripAdvisor 4/12/2011 Vote

9. Oh, and I must mention the concierge folks; really amazing.

"Excellent service! " Read full review on TripAdvisor 3/28/2011 Vote

10. The concierge was very helpful in arranging transportation for us to the port.

"Very good stay one-night stay " Read full review on TripAdvisor 3/11/2011 Vote