Back to search results
OpinionWell
Rank
7th
Out of 700

Westin Los Angeles

Average Price: $158  
 
Hotel Class:
5400 West Century Boulevard
Los Angeles, 90045 View map  
4-Star Hotel Rank: 5 of 45
Average review rating: 3.34
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (42) , MyTravelGuide (2613) , Travelocity (15) , TripAdvisor (978) , YahooTravel (38)
SAFE TO BOOK ? (3/5 issues found)
Skip Navigation Links
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 65 comments. 
58% wrote positive comments about manager
The following words were used in comments with Manager:
generous (4)   great (4)   helpful (3)   hotel (9)   liked (6)   management (70)   need (3)   nice (3)   night (6)   problem (4)    
Users can vote for helpful comments, which are saved in the Most helpful section.
Sort by:
See all
1. Except Jennifer the night manager, Sonny the engineer and another lady/girl at the front desk in the morning, everyone else demonstrate a less than satisfactory service.
"Would have had a better stay at a 2 star hotel!! " Read full review on TripAdvisor   1/3/2012 Vote      
2. As for the Westin LAX, unless you enjoy being treated like the meat in a sausage machine by uncaring duty managers, and constantly deprived of sleep, you may want to avoid it.
"Sleep deprivation and uncaring staff - not going back " Read full review on TripAdvisor   11/12/2011 Vote      
3. However, the front desk people needed a manager to diffuse a cranky guest like me.
"In need of a new manager " Read full review on TripAdvisor   11/11/2011 Vote      
4. less than impressed but when we let the manager know about this, she was very apologetic and comped our lunch for us, asking if there was anything more she could do.
"Great Service and very convenient " Read full review on TripAdvisor   7/21/2011 Vote      
5. The restaurant manager was very good at sorting out a problem we had.
"Mixed experience which could have been better " Read full review on TripAdvisor   4/25/2011 Vote      
6. honestly, she's the front desk manager and can't handle resolving a customer complaint personally with an email.
"Embarrassed & Disrespected Business Owner shamed in front of customers & associates! " Read full review on TripAdvisor   5/28/2010 Vote      
7. Natasha, the service manager for the Gold & Platinum members, took excellent care of me and made my stay most enjoyable.
"Natasha the Gold & Platinum Members Service Manager made my stay phenomenal !!! " Read full review on TripAdvisor   3/28/2010 Vote      
8. A valet manager (Jusol Torres) greated me with a great positive attitude.
"Great Valet Service!!!! " Read full review on TripAdvisor   3/16/2010 Vote      
9. I would like to thank Front Desk Manager Clifford Sunajo for going above and beyond my expectations in custom service.
"excellent vacation " Read full review on TripAdvisor   1/15/2010 Vote      
10. With the love and care I get from SPG Supervisor Roy Lawrence and from Manager Daniela Hiles, I have an 'extended family' whom I love and trust.
"Westin LAX is simply the BEST !! " Read full review on TripAdvisor   1/10/2010 Vote      
   
About Us | Terms of Use | Privacy Policy | Site Map
Tools for hotel professionals
© 2010 OpinionWell, LLC, All Rights Reserved