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Room
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Appears in 1396 comments.
67% wrote positive comments about room
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1. The room smelt awful as really does not get sun in the room so you have a stale salt smell.
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2. We were changed to 2nd level but rooms had same problem but did get sun to burn out the smell.
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3. We were placed in a two story building with a small room that was very musty smelling.
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5. The room smelled of powerful organic solvents.
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6. This room smelled fine but was close to the hotel entrance and some of the bedding was ripped.
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7. The hotel room was dated and had a musty smell.
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8. My co-worker was spot-on when she said that the smell of my room was like a basement.
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9. We left the hotel all day and received no phone call so on our return I went to reception and complained again, this time we were offered another room again a suit in the same block, this room was cleaner however the following morning we noticed a smell of Sewerage from the bathroom, missing foam seats on the chairs on the balcony and the patio door glass was misted up so you could hardly see out of them, I phone reception and asked for someone to have a look at the terrible smell, two days passed and not one came, I then complained again and a man turned up with some drain cleaner, this resolved the problem for a few hours then it returned.
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10. I know many people have stated they had old, worn, smelly rooms in the tower and in rooms in Bay I & II, however there was no such smell in our suite and the furniture was actually quite nice.
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11. My room smelled moldy, the carpet was thin, stained, and .
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12. Room was decent, but toilet ran and room had a funky smell.
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13. We had two rooms, one was fine, one did have a slightly musty smell, but in checking the room, didn't see any mildew or anything like that.
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14. at check in, I asked about the room and mentioned my concerns regarding the musty/moldy smell.
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15. We get to our room, which was located in the older part of the hotel near the swimming pools and sure enough, the smell.
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16. Room was musty smelling, stain on the ceiling, the door to the room would not shut properly, AC not working properly.
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17. They tried to mask the awful smell of damp and mold with an over powering smell of room spray.
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18. Mold on shower curtains and room smelled horrible.
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19. However, smell of the room made me nauseous all night.
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20. I like hyatts all over the world, but the room smell was so bad, I could never recommend this hotel to anyone.
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21. I had zero desire to be in my room other than to sleep due to the smell in there.
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22. Make the matter worse as soon as we opened the door to our room, we smelled MUSTY MOLDY smell and immediately turned up the AC hoping it would help.
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23. Unfortunately, our room smelled like smoke, the walls were all scuffed up, and there was a large hole in the upholstery in our room.
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24. I was given one of their hypoallergenic rooms and it did smell super clean (naturally, not a chemical smell).
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25. Yes, the hotel exterior is dated and the room had a slight mildew smell but rooms and property was very clean and well-kepted.
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26. If you don't want to hassle with the elevators and don't mind a damp smell in your room, but want a larger room, go with the ground floor rooms.
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27. My room smelled so musty and mildewy that I was worried everything I had would absorb the odor.
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28. Cons: The rooms are old, kinda of funky smelling (old hotel funky, not bathroom funky), there were stains on the carpet and couch, but as clean as they could make it.
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29. As mentioned, we tried 3 rooms and, while the third had the mildest version, all had the same smell and ALL had stained furniture.
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30. We have stayed at many Hyatts in the past and this was the first time we were confronted with blinds with slats missing (so the room was well lit all night), the smell of cleaning fluid (and/or possibly bug spray), and very visible stains on the furniture.
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31. The first two rooms we were given had the definite feel of a budget motel and smelled terrible, and after complaining to the manager, we were given a different room.
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32. When I got to the room they assigned me, I found that it smelled very musty and there was mold on the bathroom tub.
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33. They charged $20/day for parking that we were not made aware of at check in and our room had an odd smell outside that the front desk did nothing about.
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34. The smell was tolerable because we weren't outside of the room that much.
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35. My partner and I arrived to find a diaper-smelling crib in our room.
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36. This explained why the room even smelled new.
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37. For a recently renovated property, I was immediately put off that there was a strange smell (like old socks) in the entryway of the room, and stains on the carpet.
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