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OpinionWell
Rank
52nd
Out of 517

Hyatt San Diego

Average Price: $288  
 
Hotel Class:
1441 Quivira Road
San Diego, 92109 View map  
4-Star Hotel Rank: 21 of 30
Average review rating: 3.43
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (108) , MyTravelGuide (440) , Travelocity (7) , TripAdvisor (658) , YahooTravel (40)
SAFE TO BOOK ? (4/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 37 comments. 
54% wrote positive comments about manager
The following words were used in comments with Manager:
complain (4)   desk (2)   free (2)   hotel (5)   management (40)   night (3)   problem (3)   refund (2)   rude (4)   service (2)   smell (2)   spa (2)   upgraded (3)   well (2)    
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1. The manager from Ace investigating the claim was nice enough, but it was clear from the outset that they had no intention of doing the right thing and accepting responsibility for their negligence.
"Surprisingly poor " Read full review on TripAdvisor   3/24/2012 Vote      
2. The manager compensated with free tickets to SeaWorld, which was great, but it took a huge number of calls and emails to finally sort out the problem.
"A frustrating experience " Read full review on TripAdvisor   3/22/2012 Vote      
3. Two years ago we were vacationing at the Hyatt Pier 66 in Fort Lauderdale, FL and received the same gracious upgrade by the very nice on duty manager at the front desk.
"Hyatt, first class as always " Read full review on TripAdvisor   1/2/2012 Vote      
4. The manager went above and beyond as well to make sure that we had a comfortable room and was satisfied because we switched rooms on the 2nd day because we wanted a king.
"Great Staff and Hotel - L. Larry " Read full review on TripAdvisor   11/15/2011 Vote      
5. I called down to the night manager to inform him of the situation and he was quite helpful offering to do it straight away.
"Overrated,Overpriced & Not a Five Star! " Read full review on TripAdvisor   9/29/2011 Vote      
6. And although a spa visit was somewhat mediocre, the employees there were also friendly and professional, and the manager who oversees the spa and the pool area was an admirable representative of the hotel -- very visible, and working very hard.
"A bit disappointing ... " Read full review on TripAdvisor   4/15/2011 Vote      
7. All in all, it seems that this property is run by very young managers and staff that really don't know how to take care of people but are very focused on their computers and each other.
"Surprisingly poor " Read full review on TripAdvisor   3/24/2012 Vote      
8. My wife and I wish to thank the General Manager for a most gracious upgrade.
"Hyatt, first class as always " Read full review on TripAdvisor   1/2/2012 Vote      
9. The best was the customer service given by Manager Michael, the night manager.
"Great Customer Service / Very Nice Facility " Read full review on TripAdvisor   1/1/2012 Vote      
10. Later in the morning we did take advantage of the offers and had to speak with the day manager, Robert.
"Great Customer Service / Very Nice Facility " Read full review on TripAdvisor   1/1/2012 Vote      
   
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