Westin Los Angeles, Los Angeles, Front Desk

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Rank

7th

Out of 700

Westin Los Angeles	Average Price: $158 Check Rates

Hotel Class:

5400 West Century Boulevard

Los Angeles, 90045 View map

4-Star Hotel Rank: 5 of 45
Average review rating: 3.34

OpinionWell Value Index: 5

Traveler reviews analyzed: YahooTravel (38) , MyTravelGuide (2613) , Travelocity (15) , Expedia (42) , TripAdvisor (978) , BedBugRegistry (1)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (48) bar (100) bathroom (122) beach (53) bed (242) bill (35) breakfast (113) charge (65) check in (168) check out (28) complimentary (26) concierge (39) cost (48) deal (49) decor (22) dinner (47) fee (37) food (185) front desk (179) gym (48) hotel (1536) housekeeping (30) lobby (204) location (203) lunch (20) manager (65) money (34) neighborhood (19) parking (212) pillow (32) pool (131) price (138) rate (110) recommend (110) restaurant (245) room (1250) room service (59) service (347) sheets (19) shower (83) shuttle (256) staff (436) street (57) suite (48) towel (23) valet (40) value (53) view (64) walk (54) wireless (52)

Front desk

Appears in 179 comments.

74% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (8) customer (8) desk (181) excellent (7) friendly (18) good (8) great (10) helpful (22) hotel (14) management (19) need (8) nice (7) night (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. 3 front desk agents and all were helping only the premier members.

"If your not a premier member, don't bother! " Read full review on TripAdvisor 4/26/2012 Vote

2. Good front desk service.

"Great hotel, very comfy bed. Short trip to airport. " Read full review on TripAdvisor 4/18/2012 Vote

3. The people at the front desk were on automatic (the place is huge).

"Clean, convenient to airport, no soul " Read full review on TripAdvisor 1/23/2012 Vote

4. The clerk was very friendly and apologetic and I would say the service was good at the front desk.

"Good if You Have a Great Rate " Read full review on TripAdvisor 1/6/2012 Vote

5. But there were some positives:Service at the front desk and restaurant was very friendly.

"Hotel is fine, but don't go in expecting "Westin" " Read full review on TripAdvisor 1/5/2012 Vote

6. The service at the front desk was good on both stays, and our in-hotel Brazilian bellman was top notch.

"A Good Choice Close to LAX " Read full review on TripAdvisor 1/4/2012 Vote

7. Everyone I encountered from the front desk staff to room service staff was wonderful, polite, and eager to help.

"Great airport hotel, great staff " Read full review on TripAdvisor 12/26/2011 Vote

8. very clean, very good front desk staff.

"nice " Read full review on TripAdvisor 12/21/2011 Vote

9. The front desk check in was welcoming, quick, & professional.

"Surprised and pleased with Westin LAX " Read full review on TripAdvisor 11/22/2011 Vote

10. Even at that hour, the front desk staff was friendly and welcoming.

"Excellent service in the middle of the night " Read full review on TripAdvisor 9/25/2011 Vote