Charlotte Westin, Charlotte, Front Desk

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Rank

9th

Out of 269

Charlotte Westin	Average Price: $298 Check Rates

Hotel Class:

601 South College Street

Charlotte, 28202 View map

4-Star Hotel Rank: 3 of 7
Average review rating: 3.78

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (28) , MyTravelGuide (201) , Travelocity (10) , TripAdvisor (306) , YahooTravel (51)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 64 comments.

83% wrote positive comments about front desk

The following words were used in comments with Front desk:
efficient (5) friendly (7) helpful (13) hotel (11) housekeeping (4) lobby (3) management (4) need (4) nice (4) problem (3) quickly (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. While the front desk staff were not rude, they were not helpful.

"Great location, comfortable, staff need training. " Read full review on TripAdvisor 5/20/2012 Vote

2. I found the hotel very warm and the front desk very friendly and helpfull.

"Great Place to Stay for Business " Read full review on TripAdvisor 5/18/2012 Vote

3. The staff was very friendly at the front desk and helped get us checked in quickly and efficiently.

"Would definately stay here again! " Read full review on TripAdvisor 2/10/2012 Vote

4. The front desk clerk - Jennifer was very helpful and accommodating, was nice to see such great customer service.

"Westin, Charlotte, NC " Read full review on TripAdvisor 9/22/2011 Vote

5. I called the front desk many times and they always greeted me by name, this was nice.

"Good and Just Ok " Read full review on TripAdvisor 8/16/2011 Vote

6. The front desk was extremely helpful to me personally because I needed their help for my convention duties.

"Good and Just Ok " Read full review on TripAdvisor 8/16/2011 Vote

7. Bellmen and front desk staff are friendly (as it seems everyone in Charlotte) and efficient.

"A Solid Choice " Read full review on TripAdvisor 7/2/2011 Vote

8. What I can say is that the hotel was conveniently located in downtown (easy to find, easy to access) and that the check-in process went smoothly (friendly, efficient front desk and valet).

"A solid 3 Star stay " Read full review on TripAdvisor 6/8/2011 Vote

9. The service was impeccable, from the front desk to the maids to the garage attendants.

"A pleasant surprise " Read full review on TripAdvisor 9/25/2010 Vote

10. Attentive front desk, but the room could have been cleaner.

"overrated " Read full review on TripAdvisor 9/8/2010 Vote