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Rank
9th
Out of 269

Charlotte Westin

Average Price: $298  
 
Hotel Class:
601 South College Street
Charlotte, 28202 View map  
4-Star Hotel Rank: 3 of 7
Average review rating: 3.78
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (2) , MyTravelGuide (201) , TripAdvisor (306) , Travelocity (10) , Expedia (28) , YahooTravel (51)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 16 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
damage (2)   desk (2)   generous (2)   helpful (2)   hotel (6)   management (17)   responsive (2)   return (2)   rude (2)   valet (2)    
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1. I very rarely compliment anyone for doing a good job, but I made sure to tell the front desk manager that the concierge was amazing.
"Great Stay " Read full review on TripAdvisor   4/2/2012 Vote      
2. I sent an email to the hotel management and customer service, and the hotel General Manager replied with a cold response telling me that the hotel people were rightly charging me for two days, and he appologize for the inconvinience, and that he will refund only half of one day as a courtesy, which he thought that he didnt have to do.
"Stay Away- Stay Away-Stay Away- Charge your Crd forceably. Not considerate at all. " Read full review on TripAdvisor   10/11/2011 Vote      
3. All in all, the front desk people were helpful and friendly and I also got to meet the hotel manager who was very nice and helpful after a taxi incident I had in front of the hotel.
"Great Location with a few issues " Read full review on TripAdvisor   8/13/2008 Vote      
4. The manager, Jonathan, polite but distant, asked me my last name, and proceeded to scan his computer for the next 20 minutes.
"No Customer Service " Read full review on TripAdvisor   4/24/2012 Vote      
5. Finally I asked for the manager information, and I got out of there.
"Stay Away- Stay Away-Stay Away- Charge your Crd forceably. Not considerate at all. " Read full review on TripAdvisor   10/11/2011 Vote      
6. After two weeks I had heard nothing so I called and Brian nor the other manager was ever available nor was my phone calls returned.
"Valet wrecked my vehicle " Read full review on TripAdvisor   9/16/2011 Vote      
7. I was told by the valet manager, Brian, to fill out a claim form and I would hear back within two days after an investigation.
"Valet wrecked my vehicle " Read full review on TripAdvisor   9/16/2011 Vote      
8. I was about to call security, when I heard the hotel manager come up and address the situation.
"One of my favorite hotels " Read full review on TripAdvisor   3/18/2011 Vote      
9. All I will say about the departure was it was veryconfusing since they could not figure out what the manager has doneon Friday evening.
"This was the worst hotel experience ever " Read full review on TripAdvisor   1/19/2011 Vote      
10. Upon my return to the airport, I learned that the manager, Mr.
"The staff went far beyond normal good service... " Read full review on TripAdvisor   6/6/2010 Vote      
   
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