2. - Very polite, courteous staff, The NOT-SO-GREAT- Pool/jacuzzi was pretty dirty, didn't feel like going there after the first trip there- Acura car service had too many restrictions in terms of hours of operation, waiting time and places it could take you (not even to a local train station) but oh well, it was not everything, don't pin your hopes on that service)- Location was nice but I would have chosen something closer to Union square seeing where this hotel is located.