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Room
Traveler Insight -
Large Rooms
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Appears in 2855 comments.
75% wrote positive comments about room
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Users can vote for helpful comments, which are saved in the Most helpful section.
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1. We were given room which had very bad smoking smell and then we were told that bell boy will help us change rooms but they made us stay for almost another 30-45 minutes in the same room.
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2. The Good: The staff was very friendly, the location was convenient, it smelled nice and the beds were comfortable (as with all Westin's), wireless internet was pretty fast, good view from the room.
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3. In fact, the room, the fridge, the hallway outside the room, and the elevator all smell bad and each in different ways.
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4. Biggest problem: my room smells.
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5. Check-in was professional and fine, but when we got to our room, it smelled like old, sweaty socks or a boys' locker room.
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6. When I asked about moving to a different room because of the smell and noisy HVAC, I was told the hotel was completely full.
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7. Things about my room that were not good: (1) it smelled like mold/mildew; (2) the HVAC system was very loud and made odd clunking sounds; (3) the carpet, although new looking, was stained and not vaccuumed well during my stay; and (4) the lighting was completely inadequate.
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8. The room did smell musty and it was dusty.
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10. However, there was a distinct smell of smoke in the room - jetlag prevented me from asking for another.
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11. There is no microwave in the room, just a coffee maker which is not really suitable for making tea as your hot water would have some coffee smell.
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12. There is no microwave in the room, just a coffee maker which is not really suitable for making tea as your hot water would have some coffee smell.
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13. Smell in room; difficult to cool; no free internet.
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14. The smell is a combination of cigarette smoke still left in the air circulation system from when not all the rooms were smoke-free, old carpeting, and simply a lot of people congregating in a place where there are no open windows anywhere, ever.
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15. The smell is a combination of cigarette smoke still left in the air circulation system from when not all the rooms were smoke-free, old carpeting, and simply a lot of people congregating in a place where there are no open windows anywhere, ever.
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16. Our room on one of the highest floors smelled badly of old cigarette smoke and the carpet was torn and stained.
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17. Carpets stained and tattered, mold and mildew in bathrooms, smoky and musty smelling rooms.
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18. The room didn't smell quite as 'fresh' as I would have liked, which I think is a product of the carpet.
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19. The room we were assigned smelled of very strong cigarette smoke and the second room was stuffy but the air conditioning seemed to clear that out.
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20. Room did smell a bit, self-parking expensive $36.
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21. Icing on the cake here is that the room has been HEAVILY sprayed with some sort of perfume or air freshener which has me very concerned about the smell they are trying to mask.
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22. Circular rooms so it had a great view, smelled good, was clean.
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23. The staff was friendly but the room smelled and the bathroom fan did not work in the bathroom which made things worse.
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24. Room had a strange smell.
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25. smell that lingered- we didn't feel completely comfortable that our room was very cleanly, but the rates were great and we'd probably stay again and hope for a better room.
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26. Once back we noticed the room smelled of smoke (even though we were on a non-smoking floor) and smelled of something else that was rather off putting.
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27. Although the room appeared very clean, it had a horrible smell.
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28. The first room we were given smelled of smoke and was not well-located.
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29. There was a bowl of fresh apples on hall table 23rd floor, where I was first assigned a room (turned down this room as it smelled musty & of stale smoke).
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30. The hallway and room was fresher smelling (no stale smoke) and the view is awesome.
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31. The room smelled like BUT and Old cigarette smoke.
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32. The carpet and chairs in the rooms were filthy with stairs, the room and lobby smelled of mildew, the tables were covered in dust, and the shower tub and bed sheets had hair on them.
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34. There was also a musty kind of smell when we first walked into the room.
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35. My only complaints are that the room had a musty 'stale airconditioning' smell when you first went in, and that the plush bedding was a bit too warm for the room temperature.
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36. Room smelled like a wet dog.
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37. There was a moldy smell in the room.
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38. The first room on the 36th room South tower smells like B.
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39. The second room on the 41th floor North tower is clean overall, but the bathroom smells like sewage.
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40. We're upgraded to a king deluxe room on the 36th floor overseeing the city, but the room smells like B.
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41. One negative about the room was the smell - it was musty, almost like it used to be a smoking room and had not been properly aired out since it went non-smoking.
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42. While I our room was nice, it has a DISGUSTING SMOKE SMELL.
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43. In fact, I sometimes smoke and was offended by the smell of the room.
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