The Westin Seattle, Seattle, Manager

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Rank

14th

Out of 267

The Westin Seattle	Average Price: $127 Check Rates

Hotel Class:

1900 5th Avenue

Seattle, 98101 View map

4-Star Hotel Rank: 9 of 20
Average review rating: 3.88

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (94) , MyTravelGuide (1053) , Priceline (1910) , Travelocity (15) , TripAdvisor (1077) , YahooTravel (80)

SAFE TO BOOK ? (5/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (107) bar (163) bath (40) bathroom (287) bed (610) breakfast (171) charge (122) check in (231) check out (41) concierge (257) cost (121) deal (124) decor (48) dinner (63) downtown (488) fee (72) food (188) front desk (223) gym (64) hot tub (37) hotel (2471) housekeeping (77) lobby (417) location (1397) manager (46) money (56) parking (545) pillow (54) pool (241) price (292) rate (164) recommend (162) restaurant (384) room (2905) room service (106) service (517) sheets (51) shower (185) staff (887) street (186) suite (51) to park (46) towel (48) valet (116) valet parking (61) value (77) view (1159) walk (374) waterfront (46) wireless (128)

Manager

Appears in 46 comments.

80% wrote positive comments about manager

The following words were used in comments with Manager:
clean (2) desk (5) employee (2) good (2) great (3) hotel (15) management (46) night (4) rude (2) secure (2) service (4) staff (3) upgraded (2) valet (2) view (3)

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1. I was disappointed to be charged $10/day for a mini fridge in our room (this was complimentary last time), and service express stated that kettles were not available to be brought to our room, whereas Elspeth Jones, Hotel Manager, in response to my previous tripadvisor report, had suggested they were available.

"Perhaps the novelty of the high floor and view of the Space Needle had worn off. " Read full review on TripAdvisor 3/26/2012 Vote

2. Regardless how modest or elegant the hotel would be, if the owners, managers and staff have the mission to be sure that their guests have a pleasant stay, then you can be assured that you are in a good hotel.

"Extremely professional and accommodating staff " Read full review on TripAdvisor 6/6/2011 Vote

3. The next day we had an appointment with a manager, who reacted quite harsh but at least after some discussion gave us one free night (of our six nights in total).

"A nightmare... " Read full review on TripAdvisor 2/11/2011 Vote

4. The staff is very welcoming and the Hotel manager Andrea Norton, even personally assisted us in making our stay back at the Westin Seattle an unforgettable weekend getaway.

"A second trip back exceeds all expectations! " Read full review on TripAdvisor 8/8/2010 Vote

5. I paid a little more than some priceliners but I was taken care of by Michael, their front office manager very professionally.

"Awesome Hotel Stay " Read full review on TripAdvisor 6/28/2010 Vote

6. So once again a new manager arrives 15 minutes later with two more keys and no apology.

"Worst Service " Read full review on TripAdvisor 5/19/2010 Vote

7. I finally spoke to James- one of the managers at the Westin who was very patient w/ me and nice about the whole situation.

"Not worth a cent! Go to The GRAND HYATT! " Read full review on TripAdvisor 2/18/2010 Vote

8. Then a manager/co-employee?came over and I thought she was there to help him.

"Westin Seattle - Employees Need Training in Making Guests Feel Welcome! " Read full review on TripAdvisor 6/29/2009 Vote

9. The service was very good, with the exception of a somewhat rude front desk manager when I checked in.

"Very nice Westin " Read full review on TripAdvisor 9/8/2008 Vote

10. To their credit, the manager and desk clerk dealt with us in a courteous and professional manner, and called the Pan Pacific for us, which it turned out, was far superior, more spacous, clean and beautiful and due to its recent opening, much cheaper ($291).

"Checked in and immediately checked OUT! " Read full review on TripAdvisor 8/24/2008 Vote