7. But then there's the rest of it; the countless little touches: a huge new flower display atop the lobby fountain every day, glittering Versailles-style public function rooms, wake-up calls from a live person who asks if you'd like that day's weather, scratch pads, stationery and pens (emblazoned with ducks, of course) replaced each day, laundry returned in wicker baskets, extra staff at the front desk at check-out time in order to deal with exiting conventioneers.