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Rank
115th
Out of 676

Affinia Gardens

Average Price: $423  
 
Hotel Class:
215 East 64th Street
New York City, 10021 View map  
3-Star Hotel Rank: 37 of 154
Average review rating: 4.51
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (35) , Travelocity (7) , TripAdvisor (472) , YahooTravel (5)
SAFE TO BOOK ? (1/5 issues found)
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Responsive
Appears in 11 comments. 
The following words were used in comments with Responsive:
area (2)   complaints (3)   customer (2)   desk (2)   dirty (2)   elevator (2)   floor (2)   luggage (2)   management (5)   never (2)   not (3)   professional (2)   room (6)   shower (2)   staff (3)   unacceptable (2)    
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1. This was the second email response I received that was not appropriate.
"I wanted to love this hotel... " Read full review on TripAdvisor   2/10/2012 Vote      
2. The management have not followed up my complaint and I've had no response from management to this day.
"Very disappointed with the theft. " Read full review on TripAdvisor   5/31/2011 Vote      
3. Cons: 7th Floor had horrific, absolutely awful odor the entire length of our stay - requested air sanitizer numerous times without response; public areas and hallways to guest rooms tired and dirty; shower moldy, wall/floor corner areas dirty, overall poorly cleaned accommodations; poor shower design in handicapped room ment major water spillage; slow elevators, only one of two elevators utilized; loud delivery and garbage trucks nightly.
"Stinky, Tired and Dirty " Read full review on TripAdvisor   5/29/2011 Vote      
4. The incompetence in never delivering the package was bad enough (nothing stopped the front desk from sending it up with someone to leave in the room, if, as they falsely claimed, no one answered the phone when they called), but the total and blatant lie of the front desk manager and her unwillingness to accept responsibility and do something to make it right for my mother was completely unacceptable.
"Horrific (non)resoluton of major issue " Read full review on TripAdvisor   4/14/2011 Vote      
5. The staff are very affable, professional and responsive to the customer.
"I will never stay at another hotel in Manhattan " Read full review on TripAdvisor   11/1/2010 Vote      
6. The staff are very affable, professional and responsive to the customer.
"I will never stay at another hotel in Manhattan " Read full review on TripAdvisor   11/1/2010 Vote      
7. The response to my complaint about this very annoying situation was they had no other rooms available.
"Leaves a lot to be desired " Read full review on TripAdvisor   7/26/2010 Vote      
8. As it's supposed to be a non smoking hotel this was unacceptable and the way it was handled by management quite unsatisfactory, in fact i emailed a complaint through the website on return from NY and never received a response, this was typical of the management style we observed during our stay.
"overrated " Read full review on TripAdvisor   5/26/2009 Vote      
9. He is responsible for taking luggage to and from the rooms, getting a cab, and storing peoples luggage if necessary.
"2nd time and still a charm " Read full review on TripAdvisor   5/20/2008 Vote      
10. In response to another review, I am not sure why anyone would wait several hours to check in with Manhattan just outside the door.
"Huge Rooms in the Big Apple " Read full review on TripAdvisor   6/29/2006 Vote      
   
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