The Grove Isle Hotel & Spa, Coconut Grove, Professional

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OpinionWell
Rank

2nd

Out of 8

The Grove Isle Hotel & Spa	Average Price: $401 Check Rates

Hotel Class:

4 Grove Isle Drive

Coconut Grove, 33133 View map

4-Star Hotel Rank: 2 of 3
Average review rating: 3.89

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (33) , Travelocity (5) , TripAdvisor (136)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodating (5) attentive (10) awesome (4) beautiful (48) beautifully (6) best (12) better (20) big (8) breathtaking (6) cares (12) clean (31) comfortable (19) convenient (3) decent (6) delicious (11) efficient (3) enjoyable (5) excellent (20) exceptional (16) fabulous (9) fantastic (10) first class (3) free (13) fresh (5) friendly (18) good (54) gorgeous (8) great (82) happy (3) helpful (24) impressed (3) liked (53) love (33) lush (5) luxurious (5) new (12) nice (61) perfect (13) perfectly (4) pleasant (8) pleased (4) positive (7) professional (8) quiet (11) reasonable (4) spacious (12) superb (3) tasteful (3) welcoming (4) wonderful (24)

Professional

Appears in 11 comments.

The following words were used in comments with Professional:
bad (2) desk (2) helpful (2) massage (2) not (3) staff (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. ' they pretend to be professional but they are not, I had to argue with acc.

"unprofessional, unpleasant stay, credit card issues " Read full review on TripAdvisor 2/7/2012 Vote

2. I am a business professional that travels often and my career is based on customer service.

"The overall management of this hotel is very poor " Read full review on TripAdvisor 10/23/2011 Vote

3. Not only was their communication prior to me arriving pleasant, but we loved our massages and facials and everyone there was very helpful and professional.

"The overall management of this hotel is very poor " Read full review on TripAdvisor 10/23/2011 Vote

4. The massage therapist were very professional and it was a great relaxing experience.

"Not Thrilled......................... " Read full review on TripAdvisor 9/20/2011 Vote

5. The positives of the hotel are its location (if you want to be near Coconut Grove) views of Biscayne Bay and the lights of Miami, and its staff- the reception desk staff and the parking staff were very professional.

"Sadly, the critical reviews are correct " Read full review on TripAdvisor 9/27/2009 Vote

6. The front desk team handled the issues as professionally as possible, but sadly it didn't turn out to be the peaceful setting I was hoping for.

"Unbelievably beautiful setting, unbelievable noise " Read full review on Expedia 6/9/2009 Vote

7. They were extremely friendly, professional and always knew my name.

"great hotel / poor food. " Read full review on TripAdvisor 6/29/2008 Vote

8. Not at all a professional job.

"needs to pay attention to details.... " Read full review on TripAdvisor 8/14/2007 Vote

9. Staff professional and courteous.

"Ideal romantic getaway " Read full review on Expedia 4/26/2006 Vote

10. Mark, our butler, was exceptionally helpful, professional and polite.

"Not spectacular " Read full review on TripAdvisor 6/23/2005 Vote