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Rank
2nd
Out of 8

The Grove Isle Hotel & Spa

Average Price: $401  
 
Hotel Class:
4 Grove Isle Drive
Coconut Grove, 33133 View map  
4-Star Hotel Rank: 2 of 3
Average review rating: 3.89
OpinionWell Value Index: 10
Traveler reviews analyzed: Expedia (33) , Travelocity (5) , TripAdvisor (136)
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Helpful
Appears in 33 comments. 
The following words were used in comments with Helpful:
beach (2)   best (2)   desk (7)   employee (3)   extremely (3)   friendly (4)   hotel (6)   love (3)   not (4)   pleasant (3)   professional (2)   recommend (2)   rude (2)   service (3)   shop (2)   staff (9)   valet (5)   wedding (2)   welcoming (2)   wine (2)    
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1. The staff at the hotel and spa are very accommodating and helpful.
"My Most Memorable Vacation " Read full review on TripAdvisor   5/21/2012 Vote      
2. The staff (from the valet staff who welcome you by name) to the helpful personnel at the front desk made the trip enjoyable.
"Beatiful Property, great location " Read full review on TripAdvisor   1/24/2012 Vote      
3. The bartender was friendly and helpful; he suggested we have cognac.
"Wonderful Time at the Grove Isle Hotel & Spa " Read full review on TripAdvisor   12/17/2011 Vote      
4. The staff at the tennis center is first class, very accommodating and ready to help.
"Fantastic Tennis and Spa Resort in Coconut Grove " Read full review on TripAdvisor   12/14/2011 Vote      
5. We loved this hotel, received a warm welcome on arrival and this friendly and extremely helpful attitude continued throughout our stay.
"And relax... " Read full review on TripAdvisor   11/20/2011 Vote      
6. The front desk was extremely rude and the managers, Eric and Tom, are not helpful.
"Everything stolen from our room! " Read full review on TripAdvisor   11/16/2011 Vote      
7. When we checked in,the valet was too busy playing on his phone and almost seemed confused about helping with a cart for our bags.
"The overall management of this hotel is very poor " Read full review on TripAdvisor   10/23/2011 Vote      
8. Not only was their communication prior to me arriving pleasant, but we loved our massages and facials and everyone there was very helpful and professional.
"The overall management of this hotel is very poor " Read full review on TripAdvisor   10/23/2011 Vote      
9. On the positive side, the pool bar staff (Richard and Sebastian) were very attentive and helpful.
"Beautiful Hotel with Sloppy Service " Read full review on TripAdvisor   9/26/2011 Vote      
10. It was disappointing at first until the young lady at the counter called the front desk supervisor Nicole to help me.
"Words cannot describe how Beautiful this hotel is " Read full review on TripAdvisor   9/17/2011 Vote      
   
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