9. And we had to wonder, if the rooms to which they assign SPG guests, which have designated floor(s) and hypothetically are supposed to be better rooms, are in such poor shape, what are the rooms for all others like?Or did we simply get stuck with a poor room becaus we WERE SPG gold status guests using points?Regardless, it was clear that the front desk staff could have avoided the assignment of this room if they had the correct processes in place and training to do it as the hotel was not nearly full on that day.