DoubleTree by Hilton San Antonio Downtown , San Antonio, Complaints

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OpinionWell
Rank

67th

Out of 504

DoubleTree by Hilton San Antonio Downtown	Average Price: $148 Check Rates

Hotel Class:

502 West Cesar E. Chavez (formerly Durango) Blvd.

San Antonio, 78207 View map

3-Star Hotel Rank: 28 of 111
Average review rating: 2.68

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (14) , MyTravelGuide (137) , Travelocity (9) , TripAdvisor (142) , YahooTravel (15)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Complaints

Appears in 12 comments.

The following words were used in comments with Complaints:
good (4) helpful (2) hotel (9) nice (2) night (2) phone (2) problem (2) room (2) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I have stayed here twice now through Priceline and I have no complaints about this hotel other than it is a bit difficult to get to market square or Riverwalk from here without driving or taking the yellow route bus, which is what we do.

"Great hotel! " Read full review on TripAdvisor 3/21/2012 Vote

2. does not return phone calls after complaints made.

"NO returned calls by the Accounting Dept. " Read full review on TripAdvisor 2/13/2012 Vote

3. We had reserved a king room and a plush bed, and got the total opposite but no complaints out of us, I was just glad I didn't have to leave and sleep on the floor of my mother's hotel room for the night.

"Would stay here every time! " Read full review on TripAdvisor 6/7/2011 Vote

4. Durango - just to make sure I don't trash the wrong place) because although there was slightly negative feedback (who doesn't have complaints now and then), management (I assume it was mgmt) wrote a response and apologized for whatever the problem was.

"Don't Go Near This Place Any Time Soon :-( " Read full review on TripAdvisor 3/3/2010 Vote

5. The location of hotel is my main complaint.

"Good Stay " Read full review on YahooTravel 4/23/2007 Vote

6. I read all the previous visitors' reviews before staying at this hotel and some complaints were silly.

"Here's the Real Deal!! " Read full review on Expedia 9/6/2006 Vote

7. Rather than being helpful and accomodating after all these problems, the hotel staff seemed to simply brush off our complaints, as if we were a nuisance to them.

"Keep looking " Read full review on TripAdvisor 7/18/2006 Vote

8. Our short 4 nights stay at this hotel was good we had no complaint at all the staff was very good and helpful, the place was clean had a nice swimming pool but no life guard on duty sign posted thou would be nice to have one other wise it is a good hotel and very safe place and yes I got the best price with.

Read full review on MyTravelGuide 6/20/2006 Vote

9. Phone, no complaint.

Read full review on MyTravelGuide 6/20/2006 Vote

10. Good hotel, no major complaints.

Read full review on MyTravelGuide 4/26/2005 Vote