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OpinionWell
Rank
32nd
Out of 504

Sheraton San Antonio

Average Price: $194  
 
Hotel Class:
205 East Houston Street
San Antonio, 78205 View map  
3-Star Hotel Rank: 8 of 111
Average review rating: 3.84
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (82) , MyTravelGuide (40) , TripAdvisor (357) , YahooTravel (22)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Problem
Appears in 39 comments. 
The following words were used in comments with Problem:
bathroom (3)   desk (5)   fast (3)   helpful (3)   hotel (7)   night (3)   noise (4)   not (11)   quality (2)   refrigerator (2)   responsive (2)   room (15)   size (2)   small (3)   staff (5)   stains (2)   towel (3)   valet (2)   view (2)   water (2)    
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1. We had a small problem with the internet the first night and the engineer came straight to our room and fixed it fast and without hesitation said that he would make sure we were not charged for that day.
"Back to High Class and Top Quality " Read full review on TripAdvisor   3/29/2012 Vote      
2. From the making of reservations, the information you receive before arrival, check in-out procedures, quality, size, and upkeep of rooms and suites, food and beverage offerings both on and off-site choices, and the knowledge and helpfulness of concierge and staff for assistance, problem solving and special requests.
"Sheraton Gunter Still A Classic " Read full review on TripAdvisor   3/15/2012 Vote      
3. I've only had a couple of specific problems -- once a stained towel / hairs in the bathroom, once I didn't get the wakeup call I'd requested (nearly resulting in me missing my flight since I'd shut off my personal cell phone alarm -- was given SPG points for that one by a very kind manager).
"Good deal, nice historic hotel " Read full review on TripAdvisor   2/13/2012 Vote      
4. The front desk clerk said we're not the first person to have that problem.
"Staff is excellent, hotel is nice " Read full review on TripAdvisor   1/6/2012 Vote      
5. Our only major problem was actually getting to the hotel.
"Staff is excellent, hotel is nice " Read full review on TripAdvisor   1/6/2012 Vote      
6. A few days later we recieved an customer satisfaction survey on which we mentioned our room problem and we were quickly contacted by someone from the Hotel offering us a refund for the night.
"Beautiful Hotel with A+ Customer Service " Read full review on TripAdvisor   1/4/2012 Vote      
7. We had a problem in the middle of the night with a loud thumping noise coming from the walls.
"Beautiful Hotel with A+ Customer Service " Read full review on TripAdvisor   1/4/2012 Vote      
8. The only problems we had were the valets overwhelmed by the traffic when we arrived, so the wait was somewhat long to get out car parked.
"Gunter is a very, very nice hotel " Read full review on TripAdvisor   1/4/2012 Vote      
9. I called the hotel right away over the weekend and contact the front desk; they toll me that they don't handle any type of charges problems and that I will have to call the accounting dpt.
"Historic Hotel in need of update " Read full review on TripAdvisor   11/14/2011 Vote      
10. My only problem was when I got home and checked my credit card history.
"Historic Hotel in need of update " Read full review on TripAdvisor   11/14/2011 Vote      
   
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