Sheraton San Antonio, San Antonio, Complaint

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Rank

32nd

Out of 504

Sheraton San Antonio	Average Price: $194 Check Rates

Hotel Class:

205 East Houston Street

San Antonio, 78205 View map

3-Star Hotel Rank: 8 of 111
Average review rating: 3.84

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (82) , MyTravelGuide (40) , TripAdvisor (357) , YahooTravel (22)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (6) annoy (4) awful (7) bad (17) broken (4) complain (6) complaint (17) cramped (7) dated (7) dirty (15) disappoint (21) disgust (4) downside (8) expensive (27) gross (7) hard (21) hassle (6) hate (4) horrible (4) inconvenient (6) issue (21) loud (15) mediocre (3) mildew (4) mold (11) nasty (3) negative (16) noise (50) noisy (27) outdated (6) outrageous (5) overpriced (4) peeling (4) poor (12) poorly (3) pricey (4) problem (36) ridiculous (5) rock (3) rude (9) slow (6) smell (19) stained (15) terrible (12) tiny (20) too small (3) unfortunate (8) worn (6) worst (7) wrong (5)

Complaint

Appears in 27 comments.

The following words were used in comments with Complaint:
bathroom (3) bed (3) complaints (27) customer (2) desk (2) hotel (7) lighting (2) loud (3) love (2) management (2) night (3) noise (4) not (7) park (3) reviews (3) room (7) sleep (2) small (2) smoke (2) terrible (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I did not complaint the management because it was only four nights and I was alone.

"Will be great after the renovations " Read full review on TripAdvisor 5/13/2012 Vote

2. My only major complaint was that the hotel was noisy (both street noise and hallway noise).

"Great hotel for a small conference! " Read full review on TripAdvisor 4/23/2012 Vote

3. I am not super picky so my biggest complaint was the TV remote wasn't that reliable.

"Nice, clean historic hotel 3 blocks from Riverwalk " Read full review on TripAdvisor 10/22/2011 Vote

4. The only complaint would be that the room doors open/close very loudly so you can hear when everyone opens their door from your room.

"Pleasant stay at the Gunter " Read full review on TripAdvisor 8/20/2011 Vote

5. The other complaint was the poor lighting; unless you were sitting at the desk, the light was very low.

"Very nice, but... " Read full review on TripAdvisor 6/26/2011 Vote

6. They had trouble even getting the manager to respond to the complaint.

"Beware of using Points for your Stay! " Read full review on TripAdvisor 4/14/2011 Vote

7. The only complaint I had was the pub.

"Excellent hotel, poor pub " Read full review on TripAdvisor 2/20/2011 Vote

8. The only complaint my girlfriend had was that there was no makeup mirror in the bathroom, unlike many of the other hotels we stay at.

"Excellent hotel, poor pub " Read full review on TripAdvisor 2/20/2011 Vote

9. Only complaints: carpets are rather stained and wireless isn't free.

"We were upgraded unexpectedly and for no... " Read full review on TripAdvisor 9/6/2010 Vote

10. HOWEVER, I have no complaints at all about the staff -- well-trained, customer-oriented, eager to please, happy to oblige when they can.

"Old Building But Great Staff " Read full review on TripAdvisor 4/22/2010 Vote